Senior Loan Service Representative
Austin Telco Federal Credit Union, Austin, TX, United States
Description:
Senior Loan Service Representative - Research | Location: 11149 Research Blvd, Austin, TX 78759 | Schedule: Monday - Friday 8:00AM - 4:30PM
Austin Telco Federal Credit Union is seeking a detail-driven and member-focused Senior Loan Service Representative to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals.
What You'll Do:
Loan Processing & Member Support
* Process consumer loan applications, credit reports, and supporting documentation * Assist members in person and by phone with loan inquiries, closings, and servicing needs * Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases * Provide overrides and account assistance to staff as needed * Resolve complex member issues with professionalism, empathy, and sound judgment * Ensure consistent, high-quality service delivery across all lending touchpoints
Operational Excellence
* Audit completed loan files for accuracy and completeness * Ensure lending policies, procedures, and regulatory requirements are followed * Maintain accurate documentation and uphold compliance standards * Support operational needs and collaborate with leadership and other departments * Identify and help resolve process gaps to improve efficiency and service quality * Protect members and the credit union from errors, fraud, and compliance risk
Team Support & Development
* Serve as a lending resource for staff in the absence of management * Provide guidance on loan procedures, systems, and documentation requirements * Assist in onboarding and training new team members as needed * Foster a positive, collaborative, and member-focused lending culture * Model Austin Telco's values of Respect, Empathy, Service, Integrity, and Cooperation
Requirements
What You Bring:
* High school diploma required * Minimum 3 years of consumer lending experience in a financial institution * Bilingual in Spanish and English (written and verbal) * Strong understanding of lending policies, procedures, and systems * Excellent communication, organizational, and problem-solving skills * Ability to work independently and manage multiple priorities * Proficiency in Microsoft Word and Excel * Strong attention to detail and commitment to member service excellence
Why You'll Love Working Here:
We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
Comprehensive Benefits:
Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Paid Time Off:
Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
Retirement Plans:
401(k) with company match and a pension plan to support long-term financial goals.
Community Engagement:
Volunteer opportunities and credit union-sponsored events. A supportive, mission-driven culture that puts people first
Additional Requirements:
Good credit standing (verified prior to interview) Successful background check and drug screening upon offer Requirements:
Compensation details: 46000-52000 Yearly Salary
PIabd6b8cb91c7-29400-40233904
What You'll Do:
Loan Processing & Member Support
* Process consumer loan applications, credit reports, and supporting documentation * Assist members in person and by phone with loan inquiries, closings, and servicing needs * Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases * Provide overrides and account assistance to staff as needed * Resolve complex member issues with professionalism, empathy, and sound judgment * Ensure consistent, high-quality service delivery across all lending touchpoints
Operational Excellence
* Audit completed loan files for accuracy and completeness * Ensure lending policies, procedures, and regulatory requirements are followed * Maintain accurate documentation and uphold compliance standards * Support operational needs and collaborate with leadership and other departments * Identify and help resolve process gaps to improve efficiency and service quality * Protect members and the credit union from errors, fraud, and compliance risk
Team Support & Development
* Serve as a lending resource for staff in the absence of management * Provide guidance on loan procedures, systems, and documentation requirements * Assist in onboarding and training new team members as needed * Foster a positive, collaborative, and member-focused lending culture * Model Austin Telco's values of Respect, Empathy, Service, Integrity, and Cooperation
Requirements
What You Bring:
* High school diploma required * Minimum 3 years of consumer lending experience in a financial institution * Bilingual in Spanish and English (written and verbal) * Strong understanding of lending policies, procedures, and systems * Excellent communication, organizational, and problem-solving skills * Ability to work independently and manage multiple priorities * Proficiency in Microsoft Word and Excel * Strong attention to detail and commitment to member service excellence
Why You'll Love Working Here:
We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
Comprehensive Benefits:
Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Paid Time Off:
Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
Retirement Plans:
401(k) with company match and a pension plan to support long-term financial goals.
Community Engagement:
Volunteer opportunities and credit union-sponsored events. A supportive, mission-driven culture that puts people first
Additional Requirements:
Good credit standing (verified prior to interview) Successful background check and drug screening upon offer Requirements:
Compensation details: 46000-52000 Yearly Salary
PIabd6b8cb91c7-29400-40233904