Director, Sales - Academic Healthcare and Higher Education
Genesys, California, MO, United States
Job Summary
The Director, Sales, Academic Healthcare and Higher Education is responsible for leading and scaling a high‑performing sales organization focused on higher education and academic healthcare institutions across the United States. This role drives growth through strategic territory planning, accurate forecasting, and executive‑level customer engagement while fostering a culture of collaboration, accountability and excellence.
Key Responsibilities
Lead, recruit, hire, coach, and develop a team of Account Executives to achieve and exceed revenue targets
Own and execute regional sales strategy across new logo acquisition, expansion, and customer migration or evolution initiatives
Drive accurate forecasting, pipeline management, and strategic account planning to support predictable growth
Partner with Account Executives on complex, enterprise‑level sales cycles, including executive presentations, negotiations, and deal strategy
Build strong relationships with C‑level executives, senior stakeholders, and key influencers within academic healthcare and higher education institutions
Increase pipeline generation within existing customers and targeted prospects through proactive engagement and territory development
Collaborate cross‑functionally with marketing, solution consulting, customer success, and leadership teams to deliver exceptional customer experiences
Promote a results‑driven, inclusive, and high‑energy sales culture aligned with Genesys values
Qualifications
Proven experience managing and developing sales teams, including recruiting, hiring, coaching, and performance management
Knowledge of the CCaaS, Digital, and AI market for Higher Education & Academic Health markets
Demonstrated success leading complex, enterprise‑level sales cycles with consistent revenue attainment
Experience selling cloud or SaaS based software solutions, preferably within CCaaS, digital engagement, or AI‑driven platforms
Strong ability to communicate, influence, and negotiate with executive‑level decision makers
Experience participating in both strategic and tactical sales planning at a regional or national level
Results‑oriented mindset with a passion for winning and developing high‑performing teams
Bachelor’s degree or equivalent professional experience
Ability to travel up to 50 %
Compensation Market‑competitive salary with an anticipated base compensation range of $156,800.00 – $275,800.00. Actual salaries vary depending on experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work‑from‑home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, contact reasonable.accommodations@genesys.com. A response can be expected within 24–48 hours.
Equal Opportunity Employer Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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Key Responsibilities
Lead, recruit, hire, coach, and develop a team of Account Executives to achieve and exceed revenue targets
Own and execute regional sales strategy across new logo acquisition, expansion, and customer migration or evolution initiatives
Drive accurate forecasting, pipeline management, and strategic account planning to support predictable growth
Partner with Account Executives on complex, enterprise‑level sales cycles, including executive presentations, negotiations, and deal strategy
Build strong relationships with C‑level executives, senior stakeholders, and key influencers within academic healthcare and higher education institutions
Increase pipeline generation within existing customers and targeted prospects through proactive engagement and territory development
Collaborate cross‑functionally with marketing, solution consulting, customer success, and leadership teams to deliver exceptional customer experiences
Promote a results‑driven, inclusive, and high‑energy sales culture aligned with Genesys values
Qualifications
Proven experience managing and developing sales teams, including recruiting, hiring, coaching, and performance management
Knowledge of the CCaaS, Digital, and AI market for Higher Education & Academic Health markets
Demonstrated success leading complex, enterprise‑level sales cycles with consistent revenue attainment
Experience selling cloud or SaaS based software solutions, preferably within CCaaS, digital engagement, or AI‑driven platforms
Strong ability to communicate, influence, and negotiate with executive‑level decision makers
Experience participating in both strategic and tactical sales planning at a regional or national level
Results‑oriented mindset with a passion for winning and developing high‑performing teams
Bachelor’s degree or equivalent professional experience
Ability to travel up to 50 %
Compensation Market‑competitive salary with an anticipated base compensation range of $156,800.00 – $275,800.00. Actual salaries vary depending on experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work‑from‑home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, contact reasonable.accommodations@genesys.com. A response can be expected within 24–48 hours.
Equal Opportunity Employer Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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