Director, Residential Trade Customer Group (Plains Region)
FERGUSON, Minneapolis, MN, United States
Director, Residential Trade Customer Group
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Must reside in or have a willingness to relocate to the Region 5 Area, preferably Twin Cities, Kansas City, or Des Moines metropolitan areas. But other locations in the Plains Region will work as well.
Mission & Key Responsibilities
Spearhead Growth: Champion the alignment and execution of innovative residential trade strategies to drive over‑market growth, expand margins, and capture a greater share of wallet.
Lead Through Influence: Serve as the primary residential trade leader, partnering with General Managers and the Regional Vice President to elevate residential trade performance across all five areas of the region.
Be the Strategic Link: Translate national residential trade strategies and capabilities into powerful, effective regional and local execution plans that deliver results.
Develop Elite Talent: Lead, coach, and mentor a team of residential trade customer group leaders, building a pipeline of future stars and scaling our high‑performing culture.
Shape the Future: Play a pivotal role in budgeting, forecasting, and long‑range business planning to ensure disciplined and impactful residential trade execution.
Build Winning Partnerships: Cultivate and sustain robust relationships with key vendors, suppliers, and customers that enhance value and drive operational excellence.
Champion Consistency: Ensure the flawless application of company policies and operating standards that underpin our growth and legendary customer satisfaction.
What Success Will Look Like
You are the recognized and indispensable residential trade leader whose partnership is sought after by General Managers and the Regional Vice President.
You have achieved exceptional residential trade performance across all five areas, measurably advancing the regions residential trade priorities.
There is seamless alignment between our national strategy and your regional execution, resulting in clear, tangible business impact.
You have built a best‑in‑class residential trade team, strengthening our talent pipeline and capability across the entire Plains Region.
Preferred Qualifications & Capabilities
10+ years of relevant trade, sales, or industry leadership experience preferred.
5+ years of multi‑site, regional, or multi‑unit leadership experience preferred.
Strategic Residential Trade Leadership: A proven track record of leading regional or multi‑market strategies that deliver explosive growth and market share.
Master of Influence & Partnership: Demonstrated success in a matrixed environment, partnering with senior leaders across sales, operations, and supply chain to achieve ambitious goals.
Inspirational Leadership: A natural ability to align diverse teams and interested parties toward a shared vision, with or without direct authority.
Change & Communication: A world‑class communicator who can inspire rapid adoption of new strategies and capabilities.
Talent Architect: A passion for building, coaching, and scaling successful teams.
Customer‑Obsessed: Deep trade knowledge with an unwavering focus on building long‑term, meaningful customer partnerships.
Willingness to travel within the region as needed.
At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range
$8,939.03 – $19,616.63 – Monthly for Salaried roles or Hourly for all other roles.
This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson is an equal opportunity employer and, as a government contractor, it shall abide by the requirements of 41 CFR 60‑300.5(a) (protecting qualified Veterans) and 41 CFR 60‑741.5(A) (protecting qualified individuals on the basis of disability). Ferguson Enterprises, LLC. is an equal employment employer (F/M/Disability/Vet/Sexual Orientation/Gender Identity). Equal Employment Opportunity and Reasonable Accommodation Information.
J-18808-Ljbffr
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Must reside in or have a willingness to relocate to the Region 5 Area, preferably Twin Cities, Kansas City, or Des Moines metropolitan areas. But other locations in the Plains Region will work as well.
Mission & Key Responsibilities
Spearhead Growth: Champion the alignment and execution of innovative residential trade strategies to drive over‑market growth, expand margins, and capture a greater share of wallet.
Lead Through Influence: Serve as the primary residential trade leader, partnering with General Managers and the Regional Vice President to elevate residential trade performance across all five areas of the region.
Be the Strategic Link: Translate national residential trade strategies and capabilities into powerful, effective regional and local execution plans that deliver results.
Develop Elite Talent: Lead, coach, and mentor a team of residential trade customer group leaders, building a pipeline of future stars and scaling our high‑performing culture.
Shape the Future: Play a pivotal role in budgeting, forecasting, and long‑range business planning to ensure disciplined and impactful residential trade execution.
Build Winning Partnerships: Cultivate and sustain robust relationships with key vendors, suppliers, and customers that enhance value and drive operational excellence.
Champion Consistency: Ensure the flawless application of company policies and operating standards that underpin our growth and legendary customer satisfaction.
What Success Will Look Like
You are the recognized and indispensable residential trade leader whose partnership is sought after by General Managers and the Regional Vice President.
You have achieved exceptional residential trade performance across all five areas, measurably advancing the regions residential trade priorities.
There is seamless alignment between our national strategy and your regional execution, resulting in clear, tangible business impact.
You have built a best‑in‑class residential trade team, strengthening our talent pipeline and capability across the entire Plains Region.
Preferred Qualifications & Capabilities
10+ years of relevant trade, sales, or industry leadership experience preferred.
5+ years of multi‑site, regional, or multi‑unit leadership experience preferred.
Strategic Residential Trade Leadership: A proven track record of leading regional or multi‑market strategies that deliver explosive growth and market share.
Master of Influence & Partnership: Demonstrated success in a matrixed environment, partnering with senior leaders across sales, operations, and supply chain to achieve ambitious goals.
Inspirational Leadership: A natural ability to align diverse teams and interested parties toward a shared vision, with or without direct authority.
Change & Communication: A world‑class communicator who can inspire rapid adoption of new strategies and capabilities.
Talent Architect: A passion for building, coaching, and scaling successful teams.
Customer‑Obsessed: Deep trade knowledge with an unwavering focus on building long‑term, meaningful customer partnerships.
Willingness to travel within the region as needed.
At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range
$8,939.03 – $19,616.63 – Monthly for Salaried roles or Hourly for all other roles.
This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson is an equal opportunity employer and, as a government contractor, it shall abide by the requirements of 41 CFR 60‑300.5(a) (protecting qualified Veterans) and 41 CFR 60‑741.5(A) (protecting qualified individuals on the basis of disability). Ferguson Enterprises, LLC. is an equal employment employer (F/M/Disability/Vet/Sexual Orientation/Gender Identity). Equal Employment Opportunity and Reasonable Accommodation Information.
J-18808-Ljbffr