Assistant Director of Event Services
Horseshoe Bay Resort, Horseshoe Bay, TX, United States
Join to apply for the Assistant Director of Event Services role at Horseshoe Bay Resort.
The lake life is calling. Where genuine Texas hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, state parks, and some of the best golf in the United States; it’s an outdoor lover’s dream.
Description
Facilitate planning with corporate, social, member, and internal clients to ensure customer satisfaction and optimized revenue for the resort.
Coordinate, plan, and communicate all details for group functions to appropriate resort departments.
On‑site management of events, billing, and post‑event follow‑up.
Pre‑function activities such as on‑site tours, menu tasting/planning sessions, Banquet Event Orders, estimates, diagrams, and activity coordination.
Coordinate function activities with management personnel, service staff, recreational professionals, accounting personnel, and outside vendors.
Attend required meetings, meet internal deadlines for paperwork, and follow procedures for revisions.
Maintain professional composure in high‑stress situations to make last‑minute changes.
Follow resort rules and policies concerning club and group functions.
Maintain confidentiality and currency of client files, perform mail‑out duties, and assist with billing responsibilities.
Stay current on industry trends and introduce new ideas to the resort.
Prepare department reports, solicit and book corporate, golf, member, social, and wedding events, and assist in marketing and budget planning.
Supervise work performed by CSMs, Administrative Assistants, and conduct annual job reviews and documentation.
Monitor weekly Time Saver Reports for hourly employees and ensure payroll accuracy.
Benefits
Medical, Dental, Vision Insurance
Paid vacation and paid holidays
401(k) plan with employer match
Long‑term and short‑term disability coverage
Major illness insurance
Accident insurance
Limited access to resort amenities (golf, etc.)
Retail and dining discounts; discounts at all Crescent Hotels & Resorts properties
Associate housing and shuttle service
Weekly meal subsidies
Golf and amenity privileges*
Associate discounts
Health insurance and critical illness and accident plans
Associate Relief Fund
Privileges based on occupancy and business levels
Qualifications
Bachelor’s or Associate’s degree with an emphasis in Hospitality preferred; 2‑5 years of equivalent experience acceptable.
5+ years of hotel/resort management experience highly recommended.
Strong phone etiquette.
Excellent verbal, written, and email communication skills.
Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Delphi preferred.
Ability to type 40 words per minute.
Neat, professional appearance and adherence to associate dress standards.
Physical & Mental Requirements
Frequently lift 10‑15 lbs.
Reach the top drawer of a four‑drawer cabinet.
Normal vision or corrective lenses; must be able to walk, ascend/descend stairs, and perform routine tasks.
Understand and communicate in standard English.
Team orientation and ability to interact with co‑workers.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The lake life is calling. Where genuine Texas hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, state parks, and some of the best golf in the United States; it’s an outdoor lover’s dream.
Description
Facilitate planning with corporate, social, member, and internal clients to ensure customer satisfaction and optimized revenue for the resort.
Coordinate, plan, and communicate all details for group functions to appropriate resort departments.
On‑site management of events, billing, and post‑event follow‑up.
Pre‑function activities such as on‑site tours, menu tasting/planning sessions, Banquet Event Orders, estimates, diagrams, and activity coordination.
Coordinate function activities with management personnel, service staff, recreational professionals, accounting personnel, and outside vendors.
Attend required meetings, meet internal deadlines for paperwork, and follow procedures for revisions.
Maintain professional composure in high‑stress situations to make last‑minute changes.
Follow resort rules and policies concerning club and group functions.
Maintain confidentiality and currency of client files, perform mail‑out duties, and assist with billing responsibilities.
Stay current on industry trends and introduce new ideas to the resort.
Prepare department reports, solicit and book corporate, golf, member, social, and wedding events, and assist in marketing and budget planning.
Supervise work performed by CSMs, Administrative Assistants, and conduct annual job reviews and documentation.
Monitor weekly Time Saver Reports for hourly employees and ensure payroll accuracy.
Benefits
Medical, Dental, Vision Insurance
Paid vacation and paid holidays
401(k) plan with employer match
Long‑term and short‑term disability coverage
Major illness insurance
Accident insurance
Limited access to resort amenities (golf, etc.)
Retail and dining discounts; discounts at all Crescent Hotels & Resorts properties
Associate housing and shuttle service
Weekly meal subsidies
Golf and amenity privileges*
Associate discounts
Health insurance and critical illness and accident plans
Associate Relief Fund
Privileges based on occupancy and business levels
Qualifications
Bachelor’s or Associate’s degree with an emphasis in Hospitality preferred; 2‑5 years of equivalent experience acceptable.
5+ years of hotel/resort management experience highly recommended.
Strong phone etiquette.
Excellent verbal, written, and email communication skills.
Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Delphi preferred.
Ability to type 40 words per minute.
Neat, professional appearance and adherence to associate dress standards.
Physical & Mental Requirements
Frequently lift 10‑15 lbs.
Reach the top drawer of a four‑drawer cabinet.
Normal vision or corrective lenses; must be able to walk, ascend/descend stairs, and perform routine tasks.
Understand and communicate in standard English.
Team orientation and ability to interact with co‑workers.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr