Customer Service Representative - Allstate
Maria Ayala-Halstead / Allstate Insurance, Houston, TX, United States
Welcome to the Allstate / Ayala-Halstead Agency in Houston, Texas! Were not just an insurance agency; were a dedicated team focused on protecting what matters most to our neighbors. We believe in building genuine relationships and providing support that goes beyond a policy. Imagine yourself as the first point of contact, the friendly voice that guides our community through their insurance needs. Youll be instrumental in ensuring every customer feels heard, valued, and well-supported. Our office in Houston is a hub of activity where collaboration and a shared commitment to excellence thrive. If you have a knack for connecting with people and a desire to make a real difference in your community by helping them secure their futures, wed be thrilled to have you join our vibrant team.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Responsibilities
Respond to customer inquiries via phone, email, and in-person interactions with a friendly and helpful demeanor.
Provide accurate information about Allstate products and services.
Assist customers with policy changes, billing questions, and general account management.
Endorse policies per client requests.
Process payments and assist with claims filing.
Document customer interactions and resolutions in the agencys system.
Escalate complex issues to the appropriate team member when necessary.
Contribute to a positive and collaborative team environment.
Requirements
High school diploma or equivalent.
Valid Texas Property and Casualty Insurance License.
Bilingual English/Spanish highly desired.
E-Agent experience highly desired.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in basic computer applications.
A positive and empathetic attitude toward customers.
Previous customer service experience is a plus.
Company Description
At our agency, we don’t just sell insurance; we provide the "Good Hands" promise to our neighbors right here in Houston. We are growing, tech-forward Allstate agency that believes in the power of a modern work environment. We’ve traded the old "smile and dial" manual spreadsheets for a high-speed, CRM-driven operation that allows our team to do what they do best: build relationships and close deals.
Our Culture: Built for Producers
Supportive Environment: You arent on an island. You’ll have access to the latest Allstate 2026 sales tools, automated lead-nurturing systems, and direct mentorship from agency leadership.
The "Earned Hybrid" Philosophy: We value the energy of an in-person office, but we respect the modern need for flexibility. Our performance-based hybrid model ensures that top producers get the work-life balance they’ve earned.
Growth-Focused: We prioritize internal promotion. Whether you want to become a Senior Lead or eventually open your own Allstate doors, we provide the roadmap to get you there.
J-18808-Ljbffr
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Responsibilities
Respond to customer inquiries via phone, email, and in-person interactions with a friendly and helpful demeanor.
Provide accurate information about Allstate products and services.
Assist customers with policy changes, billing questions, and general account management.
Endorse policies per client requests.
Process payments and assist with claims filing.
Document customer interactions and resolutions in the agencys system.
Escalate complex issues to the appropriate team member when necessary.
Contribute to a positive and collaborative team environment.
Requirements
High school diploma or equivalent.
Valid Texas Property and Casualty Insurance License.
Bilingual English/Spanish highly desired.
E-Agent experience highly desired.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in basic computer applications.
A positive and empathetic attitude toward customers.
Previous customer service experience is a plus.
Company Description
At our agency, we don’t just sell insurance; we provide the "Good Hands" promise to our neighbors right here in Houston. We are growing, tech-forward Allstate agency that believes in the power of a modern work environment. We’ve traded the old "smile and dial" manual spreadsheets for a high-speed, CRM-driven operation that allows our team to do what they do best: build relationships and close deals.
Our Culture: Built for Producers
Supportive Environment: You arent on an island. You’ll have access to the latest Allstate 2026 sales tools, automated lead-nurturing systems, and direct mentorship from agency leadership.
The "Earned Hybrid" Philosophy: We value the energy of an in-person office, but we respect the modern need for flexibility. Our performance-based hybrid model ensures that top producers get the work-life balance they’ve earned.
Growth-Focused: We prioritize internal promotion. Whether you want to become a Senior Lead or eventually open your own Allstate doors, we provide the roadmap to get you there.
J-18808-Ljbffr