Engagement Specialist I
Somatus, Mc Lean, VA, United States
Engagement Specialist I
The Engagement Specialist I will serve an integral role in patient engagement. The Engagement Specialist I will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members.
This role is a fully remote position.
Responsibilities
Outreach to members to introduce the Somatus program and encourage enrollment. Duringthe enrollment process complete the scheduling of their initial visit with the care team.
Manage a daily queue of members to be outreached. Performance will be measured by numberof calls completed and members enrolled in the program.
Quality documentation of interaction with members will be expected. Quality will be measuredby correctly following the process and the level of detail in the notes.
Ability to perform in a fast-paced environment while still completing tasks with a high level ofaccuracy.
Consistently presents a professional, empathetic, and energetic approach during all interactionswith members. This position must be effective at quickly assessing situations and determiningthe most appropriate path is taken to address the member’s needs.
Qualifications
High school diploma or GED required; Associates degree or higher from an accredited college preferred.
Experience working in a high call volume setting strongly preferred.
Experience in healthcare setting strongly preferred.
Familiarity with medical terminology and HIPAA laws strongly preferred.
Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
Ability to verbally articulate and communicate with manager, team members, and customers.
Perform other duties and responsibilities as required, assigned, or requested.
Benefits
Subsidized, personal healthcare coverage (medical, dental vision)
Accrual of 3 weeks’ Vacation (PTO)
Professional Development, CEU, and Tuition Reimbursement
Curated Wellness Benefits supporting teammates physical and mental well-being
Community engagement opportunities
And more!
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
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This role is a fully remote position.
Responsibilities
Outreach to members to introduce the Somatus program and encourage enrollment. Duringthe enrollment process complete the scheduling of their initial visit with the care team.
Manage a daily queue of members to be outreached. Performance will be measured by numberof calls completed and members enrolled in the program.
Quality documentation of interaction with members will be expected. Quality will be measuredby correctly following the process and the level of detail in the notes.
Ability to perform in a fast-paced environment while still completing tasks with a high level ofaccuracy.
Consistently presents a professional, empathetic, and energetic approach during all interactionswith members. This position must be effective at quickly assessing situations and determiningthe most appropriate path is taken to address the member’s needs.
Qualifications
High school diploma or GED required; Associates degree or higher from an accredited college preferred.
Experience working in a high call volume setting strongly preferred.
Experience in healthcare setting strongly preferred.
Familiarity with medical terminology and HIPAA laws strongly preferred.
Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
Ability to verbally articulate and communicate with manager, team members, and customers.
Perform other duties and responsibilities as required, assigned, or requested.
Benefits
Subsidized, personal healthcare coverage (medical, dental vision)
Accrual of 3 weeks’ Vacation (PTO)
Professional Development, CEU, and Tuition Reimbursement
Curated Wellness Benefits supporting teammates physical and mental well-being
Community engagement opportunities
And more!
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
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