Customer Service Representative
GEICO, Tampa, FL, United States
Overview
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by providing quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
What Makes This Opportunity Exciting? As a Service Representative at GEICO, you’ll do more than answer questions—you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you’ll be a trusted partner in delivering world‑class service.
Responsibilities
Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
Product Knowledge: Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross‑selling or up‑selling.
Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
Workplace Flexibility: After completing a comprehensive 5‑month in‑office training and orientation, transition to a hybrid work model with 80% time in the office and 20% remote. GEICO Flex Program offers up to four additional weeks of remote work annually for greater flexibility.
Professional Growth
Licensing and continuing education at no cost.
Leadership development programs and hundreds of eLearning courses.
Access to GEICO Strive Program, providing tuition assistance and high‑quality education to advance your career.
Compensation & Benefits
Pay: Starting salary for a Service Representative ranges from $25.31 per hour ($51,000 annually) to $29.28 per hour ($59,000 annually). Many associates see a base salary increase of 10% within their first year, with top associates up to 15%.
Evening Shift Differential: Earn a +10% pay differential for eligible shifts.
Weekend Shift Differential: Earn a +20% pay differential for eligible shifts.
Health & Wellness: Comprehensive healthcare and well‑being support from Day 1.
401(k) Match: Automatically enrolled from day one with 6% pre‑tax contribution and 100% match up to 6% of eligible earnings, vesting immediately.
Qualifications Education
High School Diploma required; College Degree (2–4 years) preferred.
Experience
Up to 3 years of prior relevant customer‑facing and/or service experience.
Minimum Requirements
High School Diploma (or equivalent) and minimum 2 years of customer‑facing work experience.
Associate’s Degree and minimum 1 year of customer‑facing work experience.
Bachelor’s Degree and minimum 3 months of customer‑facing experience.
Skills
A passion for providing outstanding customer service.
Strong interpersonal, communication, and problem‑solving skills.
Adaptability and attention to detail in a dynamic environment.
Ability to prioritize and multi‑task while navigating multiple business applications.
Computer proficiency, including familiarity with Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
Equal Employment Opportunity The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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What Makes This Opportunity Exciting? As a Service Representative at GEICO, you’ll do more than answer questions—you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you’ll be a trusted partner in delivering world‑class service.
Responsibilities
Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
Product Knowledge: Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross‑selling or up‑selling.
Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
Workplace Flexibility: After completing a comprehensive 5‑month in‑office training and orientation, transition to a hybrid work model with 80% time in the office and 20% remote. GEICO Flex Program offers up to four additional weeks of remote work annually for greater flexibility.
Professional Growth
Licensing and continuing education at no cost.
Leadership development programs and hundreds of eLearning courses.
Access to GEICO Strive Program, providing tuition assistance and high‑quality education to advance your career.
Compensation & Benefits
Pay: Starting salary for a Service Representative ranges from $25.31 per hour ($51,000 annually) to $29.28 per hour ($59,000 annually). Many associates see a base salary increase of 10% within their first year, with top associates up to 15%.
Evening Shift Differential: Earn a +10% pay differential for eligible shifts.
Weekend Shift Differential: Earn a +20% pay differential for eligible shifts.
Health & Wellness: Comprehensive healthcare and well‑being support from Day 1.
401(k) Match: Automatically enrolled from day one with 6% pre‑tax contribution and 100% match up to 6% of eligible earnings, vesting immediately.
Qualifications Education
High School Diploma required; College Degree (2–4 years) preferred.
Experience
Up to 3 years of prior relevant customer‑facing and/or service experience.
Minimum Requirements
High School Diploma (or equivalent) and minimum 2 years of customer‑facing work experience.
Associate’s Degree and minimum 1 year of customer‑facing work experience.
Bachelor’s Degree and minimum 3 months of customer‑facing experience.
Skills
A passion for providing outstanding customer service.
Strong interpersonal, communication, and problem‑solving skills.
Adaptability and attention to detail in a dynamic environment.
Ability to prioritize and multi‑task while navigating multiple business applications.
Computer proficiency, including familiarity with Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
Equal Employment Opportunity The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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