Market/Competitive Intelligence Analyst
Iron Mountain, Iron Mountain, MI, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary Iron Mountain is seeking a
highly analytical
Market & Competitive Intelligence Analyst
to join our
Global Customer & Market Intelligence
team. In this role, you will be responsible for
executing global Voice of the Customer research programs and applying advanced analytics to reveal actionable customer insights .
The Global Customer & Market Intelligence team is dedicated to delivering evidence-based insights that advance the company’s growth goals across our global footprint in 61 countries.
What You’ll Do
Execute the full lifecycle of Voice of the Customer research programs—including data preparation, questionnaire building, and distribution—to deliver comprehensive dashboard reporting and strategic presentations.
Collaborate with the Senior Customer Experience Manager and business leaders to synthesize research findings into strategic insights and practical recommendations that fuel global expansion.
Ensure compliance with organizational standards by maturing the team’s operational processes, research policies, and standards to scale and optimize global performance.
What You’ll Bring
5+ years
of experience in market research, competitive intelligence, or Customer Experience within complex Business-to-Business environments.
Strong knowledge
of Customer Experience management platforms (such as Qualtrics), Customer Relationship Management data analysis (such as Salesforce), and the use of Artificial Intelligence and Large Language Models to accelerate research synthesis.
Proven ability
in basic statistical analysis methods and the interpretation of financial data to assess competitor health and visualize market trends.
Bachelor’s degree
in Business, Marketing, Economics, Finance, or a related field; Strategic and Competitive Intelligence Professionals (SCIP) or Product Marketing Alliance (PMA) certifications are a plus.
What We Offer
Competitive compensation
and benefits aligned with the experience.
Flexible work options
and alternative work arrangements to support work-life balance.
Opportunities for continuous learning
and professional growth within a global organization.
Comprehensive health, wellness, and retirement plans .
Call to Action Are you ready to help Iron Mountain expand our customer relationships through data-driven insights?
Apply today
to join our
Global Customer & Market Intelligence team ! Please submit your resume in English.
Please apply with your resume in English.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
Requisition: J0100536
#J-18808-Ljbffr
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary Iron Mountain is seeking a
highly analytical
Market & Competitive Intelligence Analyst
to join our
Global Customer & Market Intelligence
team. In this role, you will be responsible for
executing global Voice of the Customer research programs and applying advanced analytics to reveal actionable customer insights .
The Global Customer & Market Intelligence team is dedicated to delivering evidence-based insights that advance the company’s growth goals across our global footprint in 61 countries.
What You’ll Do
Execute the full lifecycle of Voice of the Customer research programs—including data preparation, questionnaire building, and distribution—to deliver comprehensive dashboard reporting and strategic presentations.
Collaborate with the Senior Customer Experience Manager and business leaders to synthesize research findings into strategic insights and practical recommendations that fuel global expansion.
Ensure compliance with organizational standards by maturing the team’s operational processes, research policies, and standards to scale and optimize global performance.
What You’ll Bring
5+ years
of experience in market research, competitive intelligence, or Customer Experience within complex Business-to-Business environments.
Strong knowledge
of Customer Experience management platforms (such as Qualtrics), Customer Relationship Management data analysis (such as Salesforce), and the use of Artificial Intelligence and Large Language Models to accelerate research synthesis.
Proven ability
in basic statistical analysis methods and the interpretation of financial data to assess competitor health and visualize market trends.
Bachelor’s degree
in Business, Marketing, Economics, Finance, or a related field; Strategic and Competitive Intelligence Professionals (SCIP) or Product Marketing Alliance (PMA) certifications are a plus.
What We Offer
Competitive compensation
and benefits aligned with the experience.
Flexible work options
and alternative work arrangements to support work-life balance.
Opportunities for continuous learning
and professional growth within a global organization.
Comprehensive health, wellness, and retirement plans .
Call to Action Are you ready to help Iron Mountain expand our customer relationships through data-driven insights?
Apply today
to join our
Global Customer & Market Intelligence team ! Please submit your resume in English.
Please apply with your resume in English.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
Requisition: J0100536
#J-18808-Ljbffr