Global IT Service Delivery Director

A global insurance and investment organization is seeking a Senior Director, Global Service Delivery to lead their enterprise-wide IT support and service management. Responsibilities include building global Help Desk operations, improving service quality, and ensuring compliance with industry standards. The role demands a strategic leader with over 12 years of experience in IT services, advanced ITIL certification, and expertise in platforms like ServiceNow and Freshworks. This is a pivotal position to drive transformation in a highly regulated environment. #J-18808-Ljbffr