Senior Manager - APJC , Global Corporate Employee Relations (GCER)
Amazon, Seattle, WA, United States
Senior Manager - APJC , Global Corporate Employee Relations (GCER)
Job ID: 10387193 | Amazon Web Services Singapore Private Limited
Amazon is seeking an experienced Senior Manager to lead our Global Corporate Employee Relations (GCER) team across the Asia Pacific, Japan, and China (APJC) region. This role is critical to Amazon’s mission of becoming “Earth’s Best Employer” by proactively managing employee relations risks and fostering positive employee experiences across our diverse APJC markets.
Reporting to the Senior Manager, Employee Relations, this senior leader will oversee and drive strategic initiatives across seven Amazon business lines in the APJC region.
Key Job Responsibilities
Strategic Leadership
Develop and execute comprehensive employee relations strategies that foster positive workplace environments across APJC countries, with particular focus on Korea, Japan, Indonesia, and Vietnam
Lead assessments and proactive employee relations strategies
Partner with business leaders, legal teams, regional People eXperience and Technology (PXT) teams, and where applicable, employee representatives to build constructive relationships and address potential concerns proactively
Drive the development and implementation of Response Plans for all APJC countries
Oversee Employee Representative Body (ERB) program operations across the region
Team Leadership & Development
Manage and develop regional Employee Relations Managers
Provide strategic guidance and mentorship to direct reports on complex employee relations cases
Build capability within the local PXT and wider GCER team through training, coaching, and knowledge sharing initiatives
Collaborate with GCER leadership to ensure consistent global standards while adapting to local market requirements
Regional Program Management
Oversee the design and delivery of region-specific employee relations training programs
Lead cross-functional initiatives supporting business expansion and new market entry
Manage relationships with external consultants and legal advisors
Drive standardization of employee change processes across APJC markets
Coordinate with Americas and EMEA GCER teams to share best practices and maintain global consistency
Build and maintain effective working relationships with all workplace stakeholders to support positive employee experiences
Facilitate constructive dialogue between management and employees to support business objectives while addressing workforce needs
Stakeholder Engagement & Communication
Support the wider PXT team to build and maintain relationships with government officials, labor departments, and regulatory bodies across APJC as required
Partner with business leaders to provide strategic counsel on employee relations matters
Collaborate with Legal, Public Policy, and Communications teams on sensitive Employee relations issues
Represent Amazon’s interests in employee-related forums and industry associations
Analytics & Reporting
Analyze regional employee relations trends, metrics, and sentiment data to inform strategic decisions
Provide regular reporting to GCER Director and senior leadership on regional risk assessments
Utilize predictive analytics tools to identify emerging employee relations risks
Drive continuous improvement initiatives based on data insights and regional feedback
Working Conditions & Travel
Travel required (30–40%) across APJC region
Occasional travel to Seattle and other global Amazon locations
Flexibility to work across multiple time zones and respond to urgent situations
Some evening and weekend work may be required during critical situations
Success Metrics
Reduction in employee relations incidents and escalations across APJC region
Successful implementation of strategic plans in all countries
Employee sentiment improvements in key risk areas
Team development and retention metrics
Stakeholder satisfaction scores from business partners
Compliance with local employee regulations and Amazon policies
Basic Qualifications
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
5+ years of people management, including 2+ years as a manager of managers experience
Bachelor’s degree in Human Resources, Human Resources Management, Employee Relations, Business/Management, Psychology, or a related field
12+ years of progressive experience in employee relations or human resources
Demonstrated experience managing employee relations in multiple APJC countries
Demonstrated experience managing complex employee relations matters with a balanced, solutions-oriented approach
Experience building positive workplace relationships across diverse cultural and regulatory environments within Asia Pacific
Deep understanding of employment laws and regulations across key APJC markets
Strong analytical skills with experience using HR analytics and sentiment tracking tools
Proficiency in case management systems and employee relations databases
Exceptional strategic thinking and problem-solving abilities
Strong crisis management and decision-making skills under pressure
Ability to influence and advise senior executives without direct authority
Demonstrated ability to “look around corners” and anticipate potential issues
Preferred Qualifications
Experience working in technology, e-commerce, or logistics industries
Multilingual capabilities (English required; Mandarin, Japanese, Korean, or other APJC languages preferred)
Previous experience with Amazon or other large multinational corporations
Background in change management and organizational development
Experience with employee relations in high-growth or rapidly changing business environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Amazon is seeking an experienced Senior Manager to lead our Global Corporate Employee Relations (GCER) team across the Asia Pacific, Japan, and China (APJC) region. This role is critical to Amazon’s mission of becoming “Earth’s Best Employer” by proactively managing employee relations risks and fostering positive employee experiences across our diverse APJC markets.
Reporting to the Senior Manager, Employee Relations, this senior leader will oversee and drive strategic initiatives across seven Amazon business lines in the APJC region.
Key Job Responsibilities
Strategic Leadership
Develop and execute comprehensive employee relations strategies that foster positive workplace environments across APJC countries, with particular focus on Korea, Japan, Indonesia, and Vietnam
Lead assessments and proactive employee relations strategies
Partner with business leaders, legal teams, regional People eXperience and Technology (PXT) teams, and where applicable, employee representatives to build constructive relationships and address potential concerns proactively
Drive the development and implementation of Response Plans for all APJC countries
Oversee Employee Representative Body (ERB) program operations across the region
Team Leadership & Development
Manage and develop regional Employee Relations Managers
Provide strategic guidance and mentorship to direct reports on complex employee relations cases
Build capability within the local PXT and wider GCER team through training, coaching, and knowledge sharing initiatives
Collaborate with GCER leadership to ensure consistent global standards while adapting to local market requirements
Regional Program Management
Oversee the design and delivery of region-specific employee relations training programs
Lead cross-functional initiatives supporting business expansion and new market entry
Manage relationships with external consultants and legal advisors
Drive standardization of employee change processes across APJC markets
Coordinate with Americas and EMEA GCER teams to share best practices and maintain global consistency
Build and maintain effective working relationships with all workplace stakeholders to support positive employee experiences
Facilitate constructive dialogue between management and employees to support business objectives while addressing workforce needs
Stakeholder Engagement & Communication
Support the wider PXT team to build and maintain relationships with government officials, labor departments, and regulatory bodies across APJC as required
Partner with business leaders to provide strategic counsel on employee relations matters
Collaborate with Legal, Public Policy, and Communications teams on sensitive Employee relations issues
Represent Amazon’s interests in employee-related forums and industry associations
Analytics & Reporting
Analyze regional employee relations trends, metrics, and sentiment data to inform strategic decisions
Provide regular reporting to GCER Director and senior leadership on regional risk assessments
Utilize predictive analytics tools to identify emerging employee relations risks
Drive continuous improvement initiatives based on data insights and regional feedback
Working Conditions & Travel
Travel required (30–40%) across APJC region
Occasional travel to Seattle and other global Amazon locations
Flexibility to work across multiple time zones and respond to urgent situations
Some evening and weekend work may be required during critical situations
Success Metrics
Reduction in employee relations incidents and escalations across APJC region
Successful implementation of strategic plans in all countries
Employee sentiment improvements in key risk areas
Team development and retention metrics
Stakeholder satisfaction scores from business partners
Compliance with local employee regulations and Amazon policies
Basic Qualifications
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
5+ years of people management, including 2+ years as a manager of managers experience
Bachelor’s degree in Human Resources, Human Resources Management, Employee Relations, Business/Management, Psychology, or a related field
12+ years of progressive experience in employee relations or human resources
Demonstrated experience managing employee relations in multiple APJC countries
Demonstrated experience managing complex employee relations matters with a balanced, solutions-oriented approach
Experience building positive workplace relationships across diverse cultural and regulatory environments within Asia Pacific
Deep understanding of employment laws and regulations across key APJC markets
Strong analytical skills with experience using HR analytics and sentiment tracking tools
Proficiency in case management systems and employee relations databases
Exceptional strategic thinking and problem-solving abilities
Strong crisis management and decision-making skills under pressure
Ability to influence and advise senior executives without direct authority
Demonstrated ability to “look around corners” and anticipate potential issues
Preferred Qualifications
Experience working in technology, e-commerce, or logistics industries
Multilingual capabilities (English required; Mandarin, Japanese, Korean, or other APJC languages preferred)
Previous experience with Amazon or other large multinational corporations
Background in change management and organizational development
Experience with employee relations in high-growth or rapidly changing business environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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