Director – GBS Business Relationship Management for Industrial / Process Automat
Honeywell, Houston, TX, United States
Job Description
New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is establishing a Global Business Service (GBS) organization that will span multiple geographies and be responsible for end‑to‑end finance delivery activities (R2R, P2P, and business finance including commercial, ISC, BAP, etc.). The Director of GBS Business Relationship Management – Industrial Automation and Process Automation is a critical leadership role that will support the establishment and effective functioning of the organization and will report to Michael Herberich, Sr. Director of GBS Finance – Business Relationship Management.
The role will be based out of our Honeywell Office in Charlotte or Houston, United States, and will work on a hybrid schedule with travel to global hubs as required.
Responsibilities
Primary contact for SBG and regional leadership and will work closely with them
Establish MOS for escalations and high‑impact issues, including status reporting
Coordinate CSAT surveys and follow‑up actions with tower leaders
Drive continuous improvement with GBS Towers, BAP, and Transformation teams
Represent BRM in key GBS MOS and governance forums
Maintain document control per GBS standards
Align and manage SLAs and KPIs with stakeholders and towers
Build upstream relationships to address handoff and knowledge gaps
Leverage helpdesk analytics to identify improvement opportunities
Facilitate governance meetings, prepare agendas and presentations
Document key decisions, action items and circulate to relevant parties
Oversee execution of stakeholder‑related action items including prioritization
Benefits
Competitive salary and leading‑edge work
Employer‑subsidized Medical, Dental, Vision, and Life Insurance
Short‑Term and Long‑Term Disability
401(k) match, Flexible Spending Accounts, Health Savings Accounts
EAP and Educational Assistance
Parental Leave, Paid Time Off (vacation, personal business, sick time, parental leave)
12 Paid Holidays
Qualifications Must Have
Strong finance and domain expertise; solid understanding of core financial processes
3–5 years Honeywell experience at SBG HQ and/or corporate level
Bachelor’s degree in business, finance, or related field (MBA preferred)
10+ years total finance experience
We Value
Effective communication skills: Translate complex topics into clear business terms
Empathy: Understand issues from others’ perspectives to find the right solution
Influential relationship building skills: Lead and collaborate across functions
Strategic thinker: Align decisions with long‑term business and GBS objectives
Problem solver: Develop creative, compliant and balanced solutions
Emotional intelligence: Manage self and relationships effectively
Hands‑on mindset: Pragmatic and action‑oriented
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is establishing a Global Business Service (GBS) organization that will span multiple geographies and be responsible for end‑to‑end finance delivery activities (R2R, P2P, and business finance including commercial, ISC, BAP, etc.). The Director of GBS Business Relationship Management – Industrial Automation and Process Automation is a critical leadership role that will support the establishment and effective functioning of the organization and will report to Michael Herberich, Sr. Director of GBS Finance – Business Relationship Management.
The role will be based out of our Honeywell Office in Charlotte or Houston, United States, and will work on a hybrid schedule with travel to global hubs as required.
Responsibilities
Primary contact for SBG and regional leadership and will work closely with them
Establish MOS for escalations and high‑impact issues, including status reporting
Coordinate CSAT surveys and follow‑up actions with tower leaders
Drive continuous improvement with GBS Towers, BAP, and Transformation teams
Represent BRM in key GBS MOS and governance forums
Maintain document control per GBS standards
Align and manage SLAs and KPIs with stakeholders and towers
Build upstream relationships to address handoff and knowledge gaps
Leverage helpdesk analytics to identify improvement opportunities
Facilitate governance meetings, prepare agendas and presentations
Document key decisions, action items and circulate to relevant parties
Oversee execution of stakeholder‑related action items including prioritization
Benefits
Competitive salary and leading‑edge work
Employer‑subsidized Medical, Dental, Vision, and Life Insurance
Short‑Term and Long‑Term Disability
401(k) match, Flexible Spending Accounts, Health Savings Accounts
EAP and Educational Assistance
Parental Leave, Paid Time Off (vacation, personal business, sick time, parental leave)
12 Paid Holidays
Qualifications Must Have
Strong finance and domain expertise; solid understanding of core financial processes
3–5 years Honeywell experience at SBG HQ and/or corporate level
Bachelor’s degree in business, finance, or related field (MBA preferred)
10+ years total finance experience
We Value
Effective communication skills: Translate complex topics into clear business terms
Empathy: Understand issues from others’ perspectives to find the right solution
Influential relationship building skills: Lead and collaborate across functions
Strategic thinker: Align decisions with long‑term business and GBS objectives
Problem solver: Develop creative, compliant and balanced solutions
Emotional intelligence: Manage self and relationships effectively
Hands‑on mindset: Pragmatic and action‑oriented
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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