US Customer Solutions Rep IV US4
Adecco US, Inc., Boise, ID, United States
Job Summary
This role requires strong customer service skills, case handling experience, and the ability to work independently on complex issues. You will manage customer service requests, support SMB customers via chat, and contribute to process and quality improvements. Key Responsibilities
Validate customer entitlement and log service cases accurately. Route or dispatch cases to the correct support teams. Monitor service requests through completion and ensure compliance. Manage multiple customer cases at the same time with minimal supervision. Handle escalated customers and participate in post‑incident reviews. Review customer feedback and service metrics to improve resolution quality. Participate or lead process and quality improvement projects. Mentor or guide junior team members as needed. SMB Chat Support
Gather and assess SMB customers’ hardware, software, and technical needs. Assist customers with placing orders via chat. Identify opportunities for lead generation and future customer needs. Route qualified leads to the appropriate teams. Collaborate with teammates to provide the best customer solutions. Required Skills
High School Diploma or equivalent (some college preferred). 3–5 years of experience in customer service, case management, or support roles. Experience in phone-based or chat-based customer support. Strong verbal and written communication skills. Excellent problem‑solving and time management skills. Accurate data entry and strong computer skills. Familiarity with case logging, call routing, and internal support tools. Ability to train and mentor new team members. Comfortable handling customer escalations. Compensation & Schedule
Pay rate: $12–$16 per hour. Shift: Boise, Idaho 83714 (Hybrid). United States – Mon – Fri (8 AM – 5 PM), Onsite Days (Tuesday, Wednesday and Thursday). Weekly paycheck. Dedicated Onboarding Specialist & Recruiter. Access to Adecco’s Aspire Academy with thousands of free upskilling courses. Benefits
Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by Federal, State, or local law, as well as holiday pay where applicable. Equal Opportunity Employer
Veterans/Disabled Military connected talent encouraged to apply Candidate Privacy Information
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy. Fair Chance Employment
The California Fair Chance Act. Los Angeles City Fair Chance Ordinance. Los Angeles County Fair Chance Ordinance for Employers. San Francisco Fair Chance Ordinance. Massachusetts Candidates Only
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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This role requires strong customer service skills, case handling experience, and the ability to work independently on complex issues. You will manage customer service requests, support SMB customers via chat, and contribute to process and quality improvements. Key Responsibilities
Validate customer entitlement and log service cases accurately. Route or dispatch cases to the correct support teams. Monitor service requests through completion and ensure compliance. Manage multiple customer cases at the same time with minimal supervision. Handle escalated customers and participate in post‑incident reviews. Review customer feedback and service metrics to improve resolution quality. Participate or lead process and quality improvement projects. Mentor or guide junior team members as needed. SMB Chat Support
Gather and assess SMB customers’ hardware, software, and technical needs. Assist customers with placing orders via chat. Identify opportunities for lead generation and future customer needs. Route qualified leads to the appropriate teams. Collaborate with teammates to provide the best customer solutions. Required Skills
High School Diploma or equivalent (some college preferred). 3–5 years of experience in customer service, case management, or support roles. Experience in phone-based or chat-based customer support. Strong verbal and written communication skills. Excellent problem‑solving and time management skills. Accurate data entry and strong computer skills. Familiarity with case logging, call routing, and internal support tools. Ability to train and mentor new team members. Comfortable handling customer escalations. Compensation & Schedule
Pay rate: $12–$16 per hour. Shift: Boise, Idaho 83714 (Hybrid). United States – Mon – Fri (8 AM – 5 PM), Onsite Days (Tuesday, Wednesday and Thursday). Weekly paycheck. Dedicated Onboarding Specialist & Recruiter. Access to Adecco’s Aspire Academy with thousands of free upskilling courses. Benefits
Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by Federal, State, or local law, as well as holiday pay where applicable. Equal Opportunity Employer
Veterans/Disabled Military connected talent encouraged to apply Candidate Privacy Information
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy. Fair Chance Employment
The California Fair Chance Act. Los Angeles City Fair Chance Ordinance. Los Angeles County Fair Chance Ordinance for Employers. San Francisco Fair Chance Ordinance. Massachusetts Candidates Only
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr