Senior Consulting Manager
Cognizant, Houston, TX, United States
Senior Consulting Manager – Product & Platform Transition (Enterprise Systems)
Location: Houston, Texas, USA
Work Model: Hybrid (based on client and business requirements)
About the Role As a Senior Consulting Manager, you will play a critical leadership role in driving the enterprise rollout, transition, and decommissioning of a large‑scale ticketing platform for a strategic client. This role sits at the intersection of product leadership, program delivery, and client advisory, with accountability for ensuring a low‑risk, well‑governed transition that preserves business continuity, service quality, and data integrity.
You will own the end‑to‑end platform transition lifecycle —from discovery and stakeholder alignment through migration, platform shutdown, and post‑sunset validation— while leading teams, influencing senior stakeholders, and ensuring delivery excellence in a complex, multi‑stream environment.
What You’ll Do
Own and lead the end‑to‑end strategy and execution for onboarding new client groups to an enterprise ticketing platform, including discovery, roadmap definition, migration planning, training, and enablement.
Serve as a client‑facing delivery leader, acting as a trusted advisor to senior stakeholders and ensuring alignment between business objectives, technology strategy, and execution.
Lead cross‑functional teams across architecture, change management, knowledge management, and operations to manage dependencies, mitigate risk, and ensure uninterrupted business operations.
Define and execute user, workflow, and data migration strategies to successor platforms, ensuring compliance, service quality, and data integrity.
Establish and govern program KPIs, success metrics, and reporting, providing transparency and escalation management across the account.
Drive post‑sunset validation and stabilization, ensuring platforms are retired successfully and lessons learned are captured for continuous improvement.
Lead and mentor a subset of the program team, including people leadership, workstream oversight, and performance management.
Ensure delivery adheres to consulting best practices, client governance models, and Cognizant delivery standards.
What You Must Have to Be Considered
7–10 years of experience in product management, program management, or platform transformation within large‑scale enterprise environments.
5+ years of experience leading teams and programs, including people leadership, workstream ownership, and client‑facing accountability.
Demonstrated experience working with ServiceNow and/or Comcast platforms in complex operational or transformation settings.
Proven ability to drive program success, manage risk, and deliver outcomes in matrixed, multi‑vendor environments.
Strong stakeholder management and executive communication skills, with experience engaging senior client and internal leadership.
Leadership capability and confidence to operate as a key Consulting Manager on the account, with decision‑making authority and delivery responsibility.
Excellent written and verbal communication skills.
These Skills Will Help You Succeed
Experience leading enterprise platform transitions, system decommissioning, or large‑scale migrations.
Strong understanding of enterprise architecture, service management workflows, and data migration considerations.
Ability to balance strategic thinking with hands‑on execution in complex delivery environments.
Experience navigating change management and operational readiness during transformational initiatives.
Nice to Have
Prior management consulting experience, including direct client leadership.
Background in advisory‑led delivery, enterprise transformation, or operational modernization programs.
Experience operating in high‑availability or regulated environments.
Why Join Us We’re excited to meet people who share our passion for solving complex business problems and delivering impact at scale. Don’t hesitate to apply if you bring leadership experience, consulting mindset, and strong delivery credentials, even if you don’t meet every requirement listed.
Work Authorization Applicants must be legally authorized to work in the United States without company sponsorship.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Work Model: Hybrid (based on client and business requirements)
About the Role As a Senior Consulting Manager, you will play a critical leadership role in driving the enterprise rollout, transition, and decommissioning of a large‑scale ticketing platform for a strategic client. This role sits at the intersection of product leadership, program delivery, and client advisory, with accountability for ensuring a low‑risk, well‑governed transition that preserves business continuity, service quality, and data integrity.
You will own the end‑to‑end platform transition lifecycle —from discovery and stakeholder alignment through migration, platform shutdown, and post‑sunset validation— while leading teams, influencing senior stakeholders, and ensuring delivery excellence in a complex, multi‑stream environment.
What You’ll Do
Own and lead the end‑to‑end strategy and execution for onboarding new client groups to an enterprise ticketing platform, including discovery, roadmap definition, migration planning, training, and enablement.
Serve as a client‑facing delivery leader, acting as a trusted advisor to senior stakeholders and ensuring alignment between business objectives, technology strategy, and execution.
Lead cross‑functional teams across architecture, change management, knowledge management, and operations to manage dependencies, mitigate risk, and ensure uninterrupted business operations.
Define and execute user, workflow, and data migration strategies to successor platforms, ensuring compliance, service quality, and data integrity.
Establish and govern program KPIs, success metrics, and reporting, providing transparency and escalation management across the account.
Drive post‑sunset validation and stabilization, ensuring platforms are retired successfully and lessons learned are captured for continuous improvement.
Lead and mentor a subset of the program team, including people leadership, workstream oversight, and performance management.
Ensure delivery adheres to consulting best practices, client governance models, and Cognizant delivery standards.
What You Must Have to Be Considered
7–10 years of experience in product management, program management, or platform transformation within large‑scale enterprise environments.
5+ years of experience leading teams and programs, including people leadership, workstream ownership, and client‑facing accountability.
Demonstrated experience working with ServiceNow and/or Comcast platforms in complex operational or transformation settings.
Proven ability to drive program success, manage risk, and deliver outcomes in matrixed, multi‑vendor environments.
Strong stakeholder management and executive communication skills, with experience engaging senior client and internal leadership.
Leadership capability and confidence to operate as a key Consulting Manager on the account, with decision‑making authority and delivery responsibility.
Excellent written and verbal communication skills.
These Skills Will Help You Succeed
Experience leading enterprise platform transitions, system decommissioning, or large‑scale migrations.
Strong understanding of enterprise architecture, service management workflows, and data migration considerations.
Ability to balance strategic thinking with hands‑on execution in complex delivery environments.
Experience navigating change management and operational readiness during transformational initiatives.
Nice to Have
Prior management consulting experience, including direct client leadership.
Background in advisory‑led delivery, enterprise transformation, or operational modernization programs.
Experience operating in high‑availability or regulated environments.
Why Join Us We’re excited to meet people who share our passion for solving complex business problems and delivering impact at scale. Don’t hesitate to apply if you bring leadership experience, consulting mindset, and strong delivery credentials, even if you don’t meet every requirement listed.
Work Authorization Applicants must be legally authorized to work in the United States without company sponsorship.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr