Operations Management Executive Director
Sevita, Minneapolis, MN, United States
Scope of Role
Manages state level operations, overseeing a state, a portion of a state, or multiple states. Typically responsible for regions producing $30 million or more in annual revenue.
Key Responsibilities
Operational Management: Oversees service delivery and ensures alignment with state-level goals.
Strategic Leadership: Drives strategic planning, vision, growth, and development initiatives.
Financial Oversight: Manages financial performance, profitability, and budgetary compliance.
Human Resources: Supervises recruitment, retention, training, and management of state-level staff.
Regulatory Compliance: Ensures adherence to licensing requirements and regulatory standards.
Quality Improvement: Implements strategies to enhance service quality and meet organizational benchmarks.
Stakeholder Relations: Builds relationships with stakeholders, families, guardians, and external partners.
Advocacy and Lobbying: Represents the organization in public policy efforts and lobbying activities.
Services And Supports
Quality Improvement : Oversees implementation of quality improvement standards and practices; works with the QIDP and directs the QIM to develop and implement state strategies.
Compliance : Implements state licensing and compliance strategy; responds to regulatory correspondence, monitors compliance.
Customer Service : Implements strategies to maintain positive relationships with individuals receiving services, families, guardians, case managers and funders; implements state improvement plans in response to satisfaction survey results; implements stakeholder communication plan.
Incident Management : Oversees incident management protocol; manages incident reporting and response; reviews trends; implements proactive strategies to reduce incidents; directs state team to address safety concerns.
Management of Individuals’ Assets : Implements system to assure protection of individuals’ funds and property.
General Health Care : Oversees health and safety programs, medication administration and dietary planning; identifies and implements strategies to limit illness; oversees healthcare documentation; supervises Director of Nursing where applicable.
Stakeholder Relations
Public Relations: Manages relations and communications concerning the general community, neighbors, government, competitors, and other outside organizations.
Payer and Government Relations: Maintains and fosters relations with state and regional government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
Related Organizations: Participates in advocacy on behalf of individuals served or supported; joins and takes a leadership role in state trade associations on committees and boards of directors.
Political Involvement: Develops and implements public policy strategy; participates in building relationships with legislators and government officials; makes political contacts and lobbies or advocates on behalf of the industry, company and individuals receiving services.
Personnel
Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, record keeping and management of employees; conducts monthly meetings with state-level employees including Regional Directors, Business Manager, Quality Improvement Manager, Human Resources Manager, and other personnel.
Recruitment and Hiring: Collaborates with HR Business Partners and the Talent Acquisition teams on state hiring strategy and needs. Meets with Talent Acquisition Manager weekly to address hiring needs. Recruits, hires, and interviews Regional Directors. Consults with the Regional Director and Talent Acquisitions team on hiring of Area Directors. Makes hiring decisions on RDs and state functional leaders in partnership with Vice‑president of Operations.
Coaching, Discipline and Termination: Oversees and implements Sevita employment practices; conducts annual evaluations for state team and oversees state evaluation process for all employees; in consultation with human resource personnel, reviews written warnings and approves all involuntary terminations for state level personnel.
Training: Organizes and oversees orientation and training programs; contributes to the design of training materials, creates addendums for state requirements; coaches and develops training facilitation skills of direct reports.
Employee Safety: Directs workers’ compensation return to work implementation.
Growth And Development
Planning: Oversees strategic and blueprint planning to grow state business; incorporates growth and budgetary planning; reviews best practices for dissemination across the state; maintains a healthy and productive business showing year over year growth.
Development: Directs operations personnel in efforts to grow revenue, maintain margin and meet state growth plans; encourages state and regional development to serve new populations and drive geographic and service line expansion; encourages and approves new start or other core development initiatives.
Scouting: Promotes relationships with payers, competition, and other stakeholders; identifies opportunities by following industry trends, responding to payer need and requests for proposal.
Acquisition: Identifies potential candidates for tuck‑in or acquisition; assists with diligence and integration planning; assumes management of acquired entities.
Efficiency: Directs state strategy to increase census, maintain occupancy, improve daily attendance, and maximize utilization.
Financial Management
Management: Responsible for the financial performance of the business units, reviews financial statements, reviews purchasing, and manages system to assure billing compliance and documentation.
Spending: Responsible for state‑wide budget and forecast; monitors purchasing to maintain budgetary compliance; monitors staffing and spending; submits proposals for capital improvement.
Compensation: Works with the Vice President of Operations to develop and implement fair and equitable wage plans; approves wage status changes for state team and according to wage guidelines and budgetary parameters.
Eligibility & Authorizations: Ensures effective and efficient oversight of key process dates and timely completion of redeterminations / renewals where applicable to maintain clean billing.
Census Management
Marketing: Coordinates with marketing to define state's marketing strategy and priorities (i.e., collateral, social media, branding, success stories, etc.).
Referrals: Approves referral closures to validate that thorough and critical decision‑making processes are applied to every referral. Conducts retrospectives on closed referrals where service expansion opportunities or other strategic program changes would support future admissions.
Census Performance: Monitors census and referral dashboards, reviewing progress against census targets, analyzing admissions, discharges, and leave days trends, and ensuring timely and proactive response and thorough placement decision making; identifies and oversees corrective plans to address census challenges in the state and supports Regional Directors with implementation of regionally‑based action plans and coordination with other parts of the business (Finance, Talent Acquisition, Marketing, IT, etc.) as needed.
Maintenance
Maintenance and Repair: Oversees state environmental safety planning; develops longer‑term plans for capital improvement.
Environment: Implements and monitors strategies to assure neat, clean, and safe residential and vocational environments, including grounds.
Vehicles: Directs system to assure vehicles are clean, safe, and well‑maintained; oversees system of training procedures for maintenance and safe operation of vehicles.
Other
Performs other duties and activities as required, including backfilling roles under your supervision.
Supervisory Responsibilities
Manages assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
Directly supervises Regional Directors and Quality Improvement Managers.
May also supervise State Directors, clinical staff, and program support positions.
Indirect oversight of Human Resources Business Partners and Business Managers.
Minimum Knowledge And Skills Required For The Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education And Experience
Bachelor's degree and Master’s degree in Business or Human Services preferred.
Twelve to fifteen years of related experience with significant management experience in the human services industry.
Additional education or experience where required by regulatory authority.
Certificates, Licenses, And Registrations
Current driver's license, car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
QMRP, QDDP, or QIDP certification preferred.
Other licensure(s) or certification(s) where required by regulatory authority.
Key Metrics
Revenue, EBITDA, DSO
Referral Conversion (%) & YoY Census & Units Growth
YoY Utilization Increase
Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.)
Customer Satisfaction
Total Quality Score
Program Visits
State Compliance
Employee Satisfaction/Engagement, Action Plan Progress and Improvement, Turnover
Individual Performance (Low to High)
Technology Adoption (%)
Work Environment
Based in the state office with regular visits to programs throughout the year.
Travel as needed.
On‑call availability is required during emergencies.
Physical Requirements
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
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Key Responsibilities
Operational Management: Oversees service delivery and ensures alignment with state-level goals.
Strategic Leadership: Drives strategic planning, vision, growth, and development initiatives.
Financial Oversight: Manages financial performance, profitability, and budgetary compliance.
Human Resources: Supervises recruitment, retention, training, and management of state-level staff.
Regulatory Compliance: Ensures adherence to licensing requirements and regulatory standards.
Quality Improvement: Implements strategies to enhance service quality and meet organizational benchmarks.
Stakeholder Relations: Builds relationships with stakeholders, families, guardians, and external partners.
Advocacy and Lobbying: Represents the organization in public policy efforts and lobbying activities.
Services And Supports
Quality Improvement : Oversees implementation of quality improvement standards and practices; works with the QIDP and directs the QIM to develop and implement state strategies.
Compliance : Implements state licensing and compliance strategy; responds to regulatory correspondence, monitors compliance.
Customer Service : Implements strategies to maintain positive relationships with individuals receiving services, families, guardians, case managers and funders; implements state improvement plans in response to satisfaction survey results; implements stakeholder communication plan.
Incident Management : Oversees incident management protocol; manages incident reporting and response; reviews trends; implements proactive strategies to reduce incidents; directs state team to address safety concerns.
Management of Individuals’ Assets : Implements system to assure protection of individuals’ funds and property.
General Health Care : Oversees health and safety programs, medication administration and dietary planning; identifies and implements strategies to limit illness; oversees healthcare documentation; supervises Director of Nursing where applicable.
Stakeholder Relations
Public Relations: Manages relations and communications concerning the general community, neighbors, government, competitors, and other outside organizations.
Payer and Government Relations: Maintains and fosters relations with state and regional government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
Related Organizations: Participates in advocacy on behalf of individuals served or supported; joins and takes a leadership role in state trade associations on committees and boards of directors.
Political Involvement: Develops and implements public policy strategy; participates in building relationships with legislators and government officials; makes political contacts and lobbies or advocates on behalf of the industry, company and individuals receiving services.
Personnel
Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, record keeping and management of employees; conducts monthly meetings with state-level employees including Regional Directors, Business Manager, Quality Improvement Manager, Human Resources Manager, and other personnel.
Recruitment and Hiring: Collaborates with HR Business Partners and the Talent Acquisition teams on state hiring strategy and needs. Meets with Talent Acquisition Manager weekly to address hiring needs. Recruits, hires, and interviews Regional Directors. Consults with the Regional Director and Talent Acquisitions team on hiring of Area Directors. Makes hiring decisions on RDs and state functional leaders in partnership with Vice‑president of Operations.
Coaching, Discipline and Termination: Oversees and implements Sevita employment practices; conducts annual evaluations for state team and oversees state evaluation process for all employees; in consultation with human resource personnel, reviews written warnings and approves all involuntary terminations for state level personnel.
Training: Organizes and oversees orientation and training programs; contributes to the design of training materials, creates addendums for state requirements; coaches and develops training facilitation skills of direct reports.
Employee Safety: Directs workers’ compensation return to work implementation.
Growth And Development
Planning: Oversees strategic and blueprint planning to grow state business; incorporates growth and budgetary planning; reviews best practices for dissemination across the state; maintains a healthy and productive business showing year over year growth.
Development: Directs operations personnel in efforts to grow revenue, maintain margin and meet state growth plans; encourages state and regional development to serve new populations and drive geographic and service line expansion; encourages and approves new start or other core development initiatives.
Scouting: Promotes relationships with payers, competition, and other stakeholders; identifies opportunities by following industry trends, responding to payer need and requests for proposal.
Acquisition: Identifies potential candidates for tuck‑in or acquisition; assists with diligence and integration planning; assumes management of acquired entities.
Efficiency: Directs state strategy to increase census, maintain occupancy, improve daily attendance, and maximize utilization.
Financial Management
Management: Responsible for the financial performance of the business units, reviews financial statements, reviews purchasing, and manages system to assure billing compliance and documentation.
Spending: Responsible for state‑wide budget and forecast; monitors purchasing to maintain budgetary compliance; monitors staffing and spending; submits proposals for capital improvement.
Compensation: Works with the Vice President of Operations to develop and implement fair and equitable wage plans; approves wage status changes for state team and according to wage guidelines and budgetary parameters.
Eligibility & Authorizations: Ensures effective and efficient oversight of key process dates and timely completion of redeterminations / renewals where applicable to maintain clean billing.
Census Management
Marketing: Coordinates with marketing to define state's marketing strategy and priorities (i.e., collateral, social media, branding, success stories, etc.).
Referrals: Approves referral closures to validate that thorough and critical decision‑making processes are applied to every referral. Conducts retrospectives on closed referrals where service expansion opportunities or other strategic program changes would support future admissions.
Census Performance: Monitors census and referral dashboards, reviewing progress against census targets, analyzing admissions, discharges, and leave days trends, and ensuring timely and proactive response and thorough placement decision making; identifies and oversees corrective plans to address census challenges in the state and supports Regional Directors with implementation of regionally‑based action plans and coordination with other parts of the business (Finance, Talent Acquisition, Marketing, IT, etc.) as needed.
Maintenance
Maintenance and Repair: Oversees state environmental safety planning; develops longer‑term plans for capital improvement.
Environment: Implements and monitors strategies to assure neat, clean, and safe residential and vocational environments, including grounds.
Vehicles: Directs system to assure vehicles are clean, safe, and well‑maintained; oversees system of training procedures for maintenance and safe operation of vehicles.
Other
Performs other duties and activities as required, including backfilling roles under your supervision.
Supervisory Responsibilities
Manages assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
Directly supervises Regional Directors and Quality Improvement Managers.
May also supervise State Directors, clinical staff, and program support positions.
Indirect oversight of Human Resources Business Partners and Business Managers.
Minimum Knowledge And Skills Required For The Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education And Experience
Bachelor's degree and Master’s degree in Business or Human Services preferred.
Twelve to fifteen years of related experience with significant management experience in the human services industry.
Additional education or experience where required by regulatory authority.
Certificates, Licenses, And Registrations
Current driver's license, car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
QMRP, QDDP, or QIDP certification preferred.
Other licensure(s) or certification(s) where required by regulatory authority.
Key Metrics
Revenue, EBITDA, DSO
Referral Conversion (%) & YoY Census & Units Growth
YoY Utilization Increase
Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.)
Customer Satisfaction
Total Quality Score
Program Visits
State Compliance
Employee Satisfaction/Engagement, Action Plan Progress and Improvement, Turnover
Individual Performance (Low to High)
Technology Adoption (%)
Work Environment
Based in the state office with regular visits to programs throughout the year.
Travel as needed.
On‑call availability is required during emergencies.
Physical Requirements
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
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