Functional Analyst, Salesforce Marketing Cloud (SFMC)
Sysco, Houston, TX, United States
Hybrid Position: This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Summary The Functional Analyst, Salesforce Marketing Cloud (SFMC) collaborates with Product Owner/Platform Owner and the team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.
Responsibilities
Collaborates effectively with the agile team to configure package software when applicable and supports the team in executing highly technical tasks according to the specific needs of stories during each iteration.
Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly.
Participates in daily stand‑ups, sprint reviews, and retrospectives to update progress, highlight, and resolve impediments.
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams.
Provides production support and helps drive down technical debt.
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction.
Develops documentation and provides training to users as appropriate.
Defines potential improvement changes to resolve errors, prevent recurrence of problems or improve system maintainability and stability.
Provides functional analysis for the domain/software related to Mergers & Acquisitions.
Provides functional analysis for domain/software RFP process.
Provides SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality.
Education
Bachelor's degree in CS or equivalent.
Mandatory Experience
2-4 years of experience in configuration, coding, and application development.
Basic understanding of Scrum, Lean, XP, Kanban, and other agile development techniques.
Basic knowledge of continuous integration / continuous delivery practices.
Competencies
Demonstrated "agile-development" mindset with strong customer‑focus & results‑orientation.
Effective interpersonal, teamwork, and collaboration skills.
Strong analytical and business problem‑solving skills.
Strong communication and documentation skills.
Preferred Qualifications
Salesforce Marketing Cloud certifications (Administrator, Consultant, or Email Specialist).
Experience with:
MobileConnect / MobilePush
AMPscript (functional understanding)
SQL (basic to intermediate)
Familiarity with Salesforce CRM, CDPs, or customer data platforms.
Experience working in Agile or hybrid delivery environments.
Financial services, healthcare, retail, or B2B marketing experience (if applicable).
Key Skills & Competencies
Functional analysis & requirements documentation.
Marketing operations & campaign execution.
Data‑driven thinking.
Cross‑functional collaboration.
Attention to detail and quality.
Problem‑solving and continuous improvement.
#J-18808-Ljbffr
Summary The Functional Analyst, Salesforce Marketing Cloud (SFMC) collaborates with Product Owner/Platform Owner and the team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.
Responsibilities
Collaborates effectively with the agile team to configure package software when applicable and supports the team in executing highly technical tasks according to the specific needs of stories during each iteration.
Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly.
Participates in daily stand‑ups, sprint reviews, and retrospectives to update progress, highlight, and resolve impediments.
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams.
Provides production support and helps drive down technical debt.
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction.
Develops documentation and provides training to users as appropriate.
Defines potential improvement changes to resolve errors, prevent recurrence of problems or improve system maintainability and stability.
Provides functional analysis for the domain/software related to Mergers & Acquisitions.
Provides functional analysis for domain/software RFP process.
Provides SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality.
Education
Bachelor's degree in CS or equivalent.
Mandatory Experience
2-4 years of experience in configuration, coding, and application development.
Basic understanding of Scrum, Lean, XP, Kanban, and other agile development techniques.
Basic knowledge of continuous integration / continuous delivery practices.
Competencies
Demonstrated "agile-development" mindset with strong customer‑focus & results‑orientation.
Effective interpersonal, teamwork, and collaboration skills.
Strong analytical and business problem‑solving skills.
Strong communication and documentation skills.
Preferred Qualifications
Salesforce Marketing Cloud certifications (Administrator, Consultant, or Email Specialist).
Experience with:
MobileConnect / MobilePush
AMPscript (functional understanding)
SQL (basic to intermediate)
Familiarity with Salesforce CRM, CDPs, or customer data platforms.
Experience working in Agile or hybrid delivery environments.
Financial services, healthcare, retail, or B2B marketing experience (if applicable).
Key Skills & Competencies
Functional analysis & requirements documentation.
Marketing operations & campaign execution.
Data‑driven thinking.
Cross‑functional collaboration.
Attention to detail and quality.
Problem‑solving and continuous improvement.
#J-18808-Ljbffr