Inside Sales Customer Success Manager - House Accounts
Equifax, Inc., Alpharetta, GA, United States
Equifax is looking for a
Customer Success Manager
to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within house accounts responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.
This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
What you'll do
Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
Maintain a deep understanding of our solutions, client base, and best practices
Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
Educate clients on business value of solutions and application of best practices
Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
What experience you'll need
Bachelor's degree or equivalent experience
Minimum of 2 years experience in a customer success, account management or other client-facing role
What could set you apart
Ability to troubleshoot and solve business and/or basic technical problems
Demonstrated ability to maintain a calm confidence under pressure
#J-18808-Ljbffr
Customer Success Manager
to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within house accounts responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.
This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
What you'll do
Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
Maintain a deep understanding of our solutions, client base, and best practices
Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
Educate clients on business value of solutions and application of best practices
Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
What experience you'll need
Bachelor's degree or equivalent experience
Minimum of 2 years experience in a customer success, account management or other client-facing role
What could set you apart
Ability to troubleshoot and solve business and/or basic technical problems
Demonstrated ability to maintain a calm confidence under pressure
#J-18808-Ljbffr