Entry IT Helpdesk Agent
LaSalle Network, Franklin, TN, United States
LaSalle Network is partnering with a leading Automotive Company to help them hire an entry IT Helpdesk Agent to join their team.
Location: Franklin, TN Hybrid
Compensation: $16.00/hr-$17.00/hr
Employment: 12-month contract with possible extension
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.
Position Overview This role serves as the first point of contact for IT support across North American operations, supporting both corporate users and dealership systems. The position is responsible for maintaining day-to-day IT operations, resolving technical issues, and coordinating with internal teams across the U.S., Canada, Puerto Rico, Mexico, and Japan.
Key Responsibilities
Provide Tier 1 support via email, phone, and Microsoft Teams
Troubleshoot and resolve user issues; escape more complex problems as needed
Support internal users and dealership‑specific IT tools
Manage and maintain network user accounts (Active Directory)
Track and manage IT hardware and software assets
Log and document all support requests in ServiceNow
Coordinate IT support activities across multiple regions
Required Technical Skills
Windows 11
Microsoft Office 365
Active Directory (AD)
Basic networking concepts (connectivity, troubleshooting)
Printer support
Laptop/desktop hardware troubleshootingExperience with ServiceNow or similar ticketing systems
Qualifications
1+ years of IT Helpdesk, NOC, or Desktop Support experience
Intermediate-level technical skillset
Strong troubleshooting capabilities across common IT issues
Excellent customer service and communication skills (written and verbal)
Environment
Fast‑paced, user‑facing support role
Exposure to international IT operations
Collaboration across multiple business units and regions
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
#J-18808-Ljbffr
Location: Franklin, TN Hybrid
Compensation: $16.00/hr-$17.00/hr
Employment: 12-month contract with possible extension
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.
Position Overview This role serves as the first point of contact for IT support across North American operations, supporting both corporate users and dealership systems. The position is responsible for maintaining day-to-day IT operations, resolving technical issues, and coordinating with internal teams across the U.S., Canada, Puerto Rico, Mexico, and Japan.
Key Responsibilities
Provide Tier 1 support via email, phone, and Microsoft Teams
Troubleshoot and resolve user issues; escape more complex problems as needed
Support internal users and dealership‑specific IT tools
Manage and maintain network user accounts (Active Directory)
Track and manage IT hardware and software assets
Log and document all support requests in ServiceNow
Coordinate IT support activities across multiple regions
Required Technical Skills
Windows 11
Microsoft Office 365
Active Directory (AD)
Basic networking concepts (connectivity, troubleshooting)
Printer support
Laptop/desktop hardware troubleshootingExperience with ServiceNow or similar ticketing systems
Qualifications
1+ years of IT Helpdesk, NOC, or Desktop Support experience
Intermediate-level technical skillset
Strong troubleshooting capabilities across common IT issues
Excellent customer service and communication skills (written and verbal)
Environment
Fast‑paced, user‑facing support role
Exposure to international IT operations
Collaboration across multiple business units and regions
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
#J-18808-Ljbffr