Remote Call Center Representative (Kansas Residents Only) – Medical Transportati
Berlin-Wheeler, Inc., Topeka, KS, United States
Remote Call Center Representative – Medical Transportation (NEMT)
Remote (Kansas Residents Only)
Supporting Members Nationwide
Full-Time
Be the Calm Voice That Helps People Get to Care
From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non‑Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.
This is more than a call center job—it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.
Why This Role Stands Out
Work From Home – Fully remote role (Kansas-based employees only)
Nationwide Impact – Help members across the U.S. access healthcare
Meaningful Work – Every call supports someone's health and well-being
Supportive Team – Positive culture with coaching and encouragement
Paid Training - Learn and grow
What You'll Do
Answer inbound calls with empathy, professionalism, and patience
Schedule, confirm, and update medical transportation rides
Assist members nationwide with clear, respectful communication
Verify eligibility and trip details using multiple systems
Accurately document all ride activity (requests, changes, cancellations)
Follow all client policies and procedures, plus local, state, and federal regulations
Stay calm and solution-focused when handling changes or concerns
Meet performance goals for quality, accuracy, and customer experience
What We're Looking For
Must live in Kansas and work from a secure home environment
High school diploma or equivalent
Customer service or call center experience preferred
Healthcare, transportation, or scheduling experience is a plus
Strong communication and active listening skills
Detail-oriented with the ability to follow structured processes
Comfortable multitasking across systems while on calls
Reliable, self-motivated, and team-oriented
Bilingual candidates encouraged to apply
Make an Impact-Without Leaving Home If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares—this is it.
Apply today and help keep healthcare moving‑one ride at a time.
#J-18808-Ljbffr
Supporting Members Nationwide
Full-Time
Be the Calm Voice That Helps People Get to Care
From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non‑Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.
This is more than a call center job—it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.
Why This Role Stands Out
Work From Home – Fully remote role (Kansas-based employees only)
Nationwide Impact – Help members across the U.S. access healthcare
Meaningful Work – Every call supports someone's health and well-being
Supportive Team – Positive culture with coaching and encouragement
Paid Training - Learn and grow
What You'll Do
Answer inbound calls with empathy, professionalism, and patience
Schedule, confirm, and update medical transportation rides
Assist members nationwide with clear, respectful communication
Verify eligibility and trip details using multiple systems
Accurately document all ride activity (requests, changes, cancellations)
Follow all client policies and procedures, plus local, state, and federal regulations
Stay calm and solution-focused when handling changes or concerns
Meet performance goals for quality, accuracy, and customer experience
What We're Looking For
Must live in Kansas and work from a secure home environment
High school diploma or equivalent
Customer service or call center experience preferred
Healthcare, transportation, or scheduling experience is a plus
Strong communication and active listening skills
Detail-oriented with the ability to follow structured processes
Comfortable multitasking across systems while on calls
Reliable, self-motivated, and team-oriented
Bilingual candidates encouraged to apply
Make an Impact-Without Leaving Home If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares—this is it.
Apply today and help keep healthcare moving‑one ride at a time.
#J-18808-Ljbffr