HR Customer Service Rep High Volume Call Center
HCA Healthcare, Chattanooga, TN, United States
Introduction
This Work from Home position requires that you live within 60 miles of an HCA Healthcare Hospital (our hospitals are in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Current scheduling needs: Tue‑Sat, 10 a‑6:30 p CST or Tue‑Sat, 2:30 p‑11 p CST.
Benefits
Comprehensive medical coverage that covers many common services at no cost or low copay. Includes prescription drug, behavioral health, free telemedicine and AirMed medical transportation.
Additional options for dental and vision benefits; life and disability coverage; flexible spending accounts; supplemental health protection plans; auto and home insurance; identity theft protection; legal counseling; long‑term care; moving assistance; pet insurance; and more.
Free counseling services and resources for emotional, physical and financial well‑being.
401(k) Plan with a 100% match on 3%–9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program: paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Job Summary and Qualifications The HRSC Tier I Customer Service Representative will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status changes, compensation, separations, etc. The role works under direction from the HRSC Supervisor to ensure high‑quality HR service delivery.
Responsibilities
Provides customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes or alternative streams, and resolving issues in a timely manner.
Provides support within a HR Line of Business.
Clearly communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalates unresolved issues as needed.
Performs any other duties as needed.
Provides assistance on navigating internal resources, self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have a high‑speed internet connection with 25 MB download and 15 MB upload.
Remote employees must live within a 60‑mile radius of an HCA Hospital.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr
Benefits
Comprehensive medical coverage that covers many common services at no cost or low copay. Includes prescription drug, behavioral health, free telemedicine and AirMed medical transportation.
Additional options for dental and vision benefits; life and disability coverage; flexible spending accounts; supplemental health protection plans; auto and home insurance; identity theft protection; legal counseling; long‑term care; moving assistance; pet insurance; and more.
Free counseling services and resources for emotional, physical and financial well‑being.
401(k) Plan with a 100% match on 3%–9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program: paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Job Summary and Qualifications The HRSC Tier I Customer Service Representative will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status changes, compensation, separations, etc. The role works under direction from the HRSC Supervisor to ensure high‑quality HR service delivery.
Responsibilities
Provides customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes or alternative streams, and resolving issues in a timely manner.
Provides support within a HR Line of Business.
Clearly communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalates unresolved issues as needed.
Performs any other duties as needed.
Provides assistance on navigating internal resources, self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have a high‑speed internet connection with 25 MB download and 15 MB upload.
Remote employees must live within a 60‑mile radius of an HCA Hospital.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr