Lead Commercial Closing Officer (Middle Market)
KeyBank, Cleveland, OH, United States
Job Summary
The team supports end‑to‑end commercial loan closing and servicing activities, providing operational support across Middle Market, Commercial & Industrial (C&I) Lending, Agribusiness, and Real‑Estate‑Secured transactions. The group is responsible for executing and managing moderately complex commercial loans from approval through closing and post‑closing servicing, ensuring all work is completed in accordance with credit approval, risk management standards, and loan documentation requirements.
Location 4900 Tiedeman Road, Brooklyn Ohio
Reporting This role reports to the Commercial Operations Department leader for Middle Market Loan Fulfillment and plays a critical role in supporting business growth while maintaining strong risk and compliance controls.
Team Responsibilities Lead Service Officers within the team are responsible for either closing or servicing moderately complex commercial loans, both real estate and non‑real‑estate secured. Service Officers deliver superior client service, proactively drive the loan process forward, and serve as a key point of coordination between internal lines of business (LOB) and external third parties. They collaborate closely with stakeholders to identify and satisfy required items and conditions, adhere to established procedures, and ensure timely, accurate, and compliant loan execution.
Essential Functions
Manage all pre‑ and post‑closing services for a portfolio of complex loan structures, including ESOPs, Healthcare, Agribusiness, and Real Estate‑secured loans.
Collaborate in‑person with LOB, legal counsel, and third parties to ensure timely and accurate closings; determine when legal engagement is required.
Analyze and resolve risk‑related issues, elevate exceptions, and maintain compliance with credit approvals and internal policies.
Prepare and review legal documentation, including covenant waivers and Laser Pro Lending (LPL) documents.
Coordinate electronic execution of documents and funding processes, including wire call‑backs and fiduciary responsibilities for monetary transactions.
Monitor and manage reports such as Documentation Exceptions, Conditions of Approval, and Post Approval tracking in nCino.
Conduct UCC, lien, and insurance reviews; confirm authorized signers and entity documentation.
Participate in client meetings and pipeline discussions, including onsite participation.
Support continuous improvement initiatives and training compliance, including onsite meetings.
Perform other duties as assigned; responsibilities may change or new duties may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
4‑year Bachelor's Degree (preferred) or equivalent work experience
Work Experience
2+ years of related experience, preferably in banking
Demonstrated understanding of commercial lending concepts, processes
Proficiency in commercial loan documentation and closing
Familiarity with commercial banking systems (ex. LoanIQ, SalesForce, LaserPro, DocuSign, BOS)
Skills
Strong solution‑oriented and problem‑solving skills
Excellent problem‑solving and decision‑making skills
Strong interpersonal, written, and verbal communication
Effective planning and organizational abilities; high attention to detail
Ability to manage multiple tasks in a high‑volume environment
Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
Deliver distinctive personalized service to external and internal clients
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office – Prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Compensation and Benefits This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 04/24/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Location 4900 Tiedeman Road, Brooklyn Ohio
Reporting This role reports to the Commercial Operations Department leader for Middle Market Loan Fulfillment and plays a critical role in supporting business growth while maintaining strong risk and compliance controls.
Team Responsibilities Lead Service Officers within the team are responsible for either closing or servicing moderately complex commercial loans, both real estate and non‑real‑estate secured. Service Officers deliver superior client service, proactively drive the loan process forward, and serve as a key point of coordination between internal lines of business (LOB) and external third parties. They collaborate closely with stakeholders to identify and satisfy required items and conditions, adhere to established procedures, and ensure timely, accurate, and compliant loan execution.
Essential Functions
Manage all pre‑ and post‑closing services for a portfolio of complex loan structures, including ESOPs, Healthcare, Agribusiness, and Real Estate‑secured loans.
Collaborate in‑person with LOB, legal counsel, and third parties to ensure timely and accurate closings; determine when legal engagement is required.
Analyze and resolve risk‑related issues, elevate exceptions, and maintain compliance with credit approvals and internal policies.
Prepare and review legal documentation, including covenant waivers and Laser Pro Lending (LPL) documents.
Coordinate electronic execution of documents and funding processes, including wire call‑backs and fiduciary responsibilities for monetary transactions.
Monitor and manage reports such as Documentation Exceptions, Conditions of Approval, and Post Approval tracking in nCino.
Conduct UCC, lien, and insurance reviews; confirm authorized signers and entity documentation.
Participate in client meetings and pipeline discussions, including onsite participation.
Support continuous improvement initiatives and training compliance, including onsite meetings.
Perform other duties as assigned; responsibilities may change or new duties may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
4‑year Bachelor's Degree (preferred) or equivalent work experience
Work Experience
2+ years of related experience, preferably in banking
Demonstrated understanding of commercial lending concepts, processes
Proficiency in commercial loan documentation and closing
Familiarity with commercial banking systems (ex. LoanIQ, SalesForce, LaserPro, DocuSign, BOS)
Skills
Strong solution‑oriented and problem‑solving skills
Excellent problem‑solving and decision‑making skills
Strong interpersonal, written, and verbal communication
Effective planning and organizational abilities; high attention to detail
Ability to manage multiple tasks in a high‑volume environment
Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
Deliver distinctive personalized service to external and internal clients
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office – Prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Compensation and Benefits This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 04/24/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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