Digital Arch. Presales Senior Manager
NTT Data Americas, Inc., Chicago, IL, United States
Job Title
ServiceNow Pre‑Sales Solution Consultant
Location: Remote (with occasional travel as needed)
Role Overview NTT DATA is seeking a dynamic and experienced ServiceNow Pre‑Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre‑sales capabilities. This role will lead complex, cross‑platform, multi‑industry pre‑sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerate customer, partner outcomes and practice growth.
Pre‑Sales Leadership & Deal Strategy
Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
Create an end‑to‑value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
AI & Cross‑Platform Solution Design
Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for the phases of the engagement.
Value Engineering
Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories).
Qualifications
6‑8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.
Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.
Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow)
Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives.
Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience
Certification: Pre‑sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM),
Compensation Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $110,000 TO $170,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
EEO Statement NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
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Location: Remote (with occasional travel as needed)
Role Overview NTT DATA is seeking a dynamic and experienced ServiceNow Pre‑Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre‑sales capabilities. This role will lead complex, cross‑platform, multi‑industry pre‑sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerate customer, partner outcomes and practice growth.
Pre‑Sales Leadership & Deal Strategy
Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
Create an end‑to‑value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
AI & Cross‑Platform Solution Design
Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for the phases of the engagement.
Value Engineering
Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories).
Qualifications
6‑8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.
Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.
Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow)
Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives.
Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience
Certification: Pre‑sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM),
Compensation Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $110,000 TO $170,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
EEO Statement NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
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