Inbound Contacts Representative
Humana Inc, Louisville, KY, United States
Become a part of our caring community
Humana is looking for Inbound Contact Center Representatives to support Medicare beneficiaries with inquiries related to GLP‑1 medications. As an Inbound Contacts Representative, you will represent us by addressing incoming telephone calls. You will deliver compassionate, accurate, and assistance to beneficiaries navigating this new program in a call center environment.
As an Inbound Contact Representative 2 you will:
Handle inbound calls from Medicare beneficiaries regarding prescription drug coverage and eligibility.
Address complex benefit questions, resolve issues, and provide empathetic support.
Record details of inquiries, comments, complaints, and transactions in the system.
Escalate unresolved or pending complaints following department policy.
Work within defined parameters while exercising discretion in prioritizing tasks.
Maintain compliance with CMS guidelines and Humana policies.
Deliver excellent customer service with sensitivity and compassion.
Use your skills to make an impact Required Qualifications:
MUST
reside within 50 miles of the following Humana location: 101 E. Main St, Louisville, KY 40202.
3+ years of customer service experience.
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
Preferred Qualifications
Associate or Bachelor's Degree
Previous inbound call center or related customer service experience
Knowledge of Medicare, and/or prescription drug coverage.
Proficiency with Microsoft Office (Outlook, Teams etc.)
Required Work Schedule: Training:
This will be an
in-office
training
at Louisville Waterside/Clocktower Building for 4 weeks starting Monday, June 8th , 2026 Monday–Friday, 8:00 AM – 4:30 PM EST.
Attendance is mandatory; no time off allowed during training.
Post Training:
Following training, associate will transition to Work at Home; associate is required to have flexibility to work an 8-hour shift between 8:00 AM – 7:00 PM EST, Monday–Friday. Overtime may be required based on business needs.
You will learn many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
Remote Work at Home Requirements To ensure Home or Hybrid Home, associate will self-provide internet service. You must meet the following criteria:
We recommend at minimum a download speed of 25 Mbps and an upload speed of 10 Mbps.
This role requires associates to hard-wire their internet connection. We do not permit wireless, satellite, cellular and microwave connections.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet our requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours 40
Pay Range $39,000 - $49,400 per year
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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As an Inbound Contact Representative 2 you will:
Handle inbound calls from Medicare beneficiaries regarding prescription drug coverage and eligibility.
Address complex benefit questions, resolve issues, and provide empathetic support.
Record details of inquiries, comments, complaints, and transactions in the system.
Escalate unresolved or pending complaints following department policy.
Work within defined parameters while exercising discretion in prioritizing tasks.
Maintain compliance with CMS guidelines and Humana policies.
Deliver excellent customer service with sensitivity and compassion.
Use your skills to make an impact Required Qualifications:
MUST
reside within 50 miles of the following Humana location: 101 E. Main St, Louisville, KY 40202.
3+ years of customer service experience.
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
Preferred Qualifications
Associate or Bachelor's Degree
Previous inbound call center or related customer service experience
Knowledge of Medicare, and/or prescription drug coverage.
Proficiency with Microsoft Office (Outlook, Teams etc.)
Required Work Schedule: Training:
This will be an
in-office
training
at Louisville Waterside/Clocktower Building for 4 weeks starting Monday, June 8th , 2026 Monday–Friday, 8:00 AM – 4:30 PM EST.
Attendance is mandatory; no time off allowed during training.
Post Training:
Following training, associate will transition to Work at Home; associate is required to have flexibility to work an 8-hour shift between 8:00 AM – 7:00 PM EST, Monday–Friday. Overtime may be required based on business needs.
You will learn many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
Remote Work at Home Requirements To ensure Home or Hybrid Home, associate will self-provide internet service. You must meet the following criteria:
We recommend at minimum a download speed of 25 Mbps and an upload speed of 10 Mbps.
This role requires associates to hard-wire their internet connection. We do not permit wireless, satellite, cellular and microwave connections.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet our requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours 40
Pay Range $39,000 - $49,400 per year
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
#J-18808-Ljbffr