Online Banking Specialist (Remote After Training)
TEKsystems, Wakefield, MA, United States
Online Banking Specialist
Work Environment & Schedule
Training: 3–4 weeks onsite, Monday–Friday, typically 8 AM–5 PM After training: fully remote Hours: Consistent schedule between 7 AM–8 PM Pay Rate: $23-25/hr (paid weekly + benefits) Saturday availability (8 AM–3 PM) is a plus but not required Business casual environment during onsite training
About the role
We are seeking an enthusiastic and customer‑focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence.
Key Responsibilities Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries Respond to internal and external email inquiries using strong written communication skills Serve as a liaison between online banking customers and third‑party service providers Process new online banking enrollments and perform maintenance on existing accounts Troubleshoot technical issues and guide customers through digital banking solutions Assist other call center teams as needed in a fast‑paced, collaborative environment
Required Qualifications Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.) Prior call center or high‑volume phone experience Strong verbal and written communication skills—professional email writing is essential Ability to troubleshoot basic technology issues and explain solutions clearly Excellent multitasking, organization, and problem‑solving abilities Reliable attendance and strong sense of urgency Comfortable navigating multiple systems (10+ platforms daily) Empathetic, customer‑centric mindset with the ability to make sound decisions independently High school diploma or GED
Top Skills High‑volume call handling (50+ calls per day) Customer service excellence Quick learner with strong information retention Strong computer proficiency Bilingual Spanish is a major plus
Employee Value Proposition Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality A supportive environment that welcomes candidates new to the banking industry Significant career growth potential—the company promotes from within (many leaders began in this role) Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO Meaningful work that impacts customers and the community A team‑oriented culture that values collaboration, service, and professional development
Job Type & Location Contract to hire, based out of Wakefield, MA (hybrid position). Fully remote after training.
Pay and Benefits Pay rate: $23-25/hr. Benefits include medical, dental & vision, critical illness, 401(k) retirement plan, life insurance, disability, HSA, transportation, employee assistance program, PTO, vacation or sick leave.
Application Deadline Position anticipated to close on Apr 20, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Training: 3–4 weeks onsite, Monday–Friday, typically 8 AM–5 PM After training: fully remote Hours: Consistent schedule between 7 AM–8 PM Pay Rate: $23-25/hr (paid weekly + benefits) Saturday availability (8 AM–3 PM) is a plus but not required Business casual environment during onsite training
About the role
We are seeking an enthusiastic and customer‑focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence.
Key Responsibilities Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries Respond to internal and external email inquiries using strong written communication skills Serve as a liaison between online banking customers and third‑party service providers Process new online banking enrollments and perform maintenance on existing accounts Troubleshoot technical issues and guide customers through digital banking solutions Assist other call center teams as needed in a fast‑paced, collaborative environment
Required Qualifications Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.) Prior call center or high‑volume phone experience Strong verbal and written communication skills—professional email writing is essential Ability to troubleshoot basic technology issues and explain solutions clearly Excellent multitasking, organization, and problem‑solving abilities Reliable attendance and strong sense of urgency Comfortable navigating multiple systems (10+ platforms daily) Empathetic, customer‑centric mindset with the ability to make sound decisions independently High school diploma or GED
Top Skills High‑volume call handling (50+ calls per day) Customer service excellence Quick learner with strong information retention Strong computer proficiency Bilingual Spanish is a major plus
Employee Value Proposition Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality A supportive environment that welcomes candidates new to the banking industry Significant career growth potential—the company promotes from within (many leaders began in this role) Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO Meaningful work that impacts customers and the community A team‑oriented culture that values collaboration, service, and professional development
Job Type & Location Contract to hire, based out of Wakefield, MA (hybrid position). Fully remote after training.
Pay and Benefits Pay rate: $23-25/hr. Benefits include medical, dental & vision, critical illness, 401(k) retirement plan, life insurance, disability, HSA, transportation, employee assistance program, PTO, vacation or sick leave.
Application Deadline Position anticipated to close on Apr 20, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr