Director, Business Intelligence & Performance Strategy - Hybrid AZ
Best Western, Phoenix, AZ, United States
Position Summary
The Director, Business Intelligence & Performance Strategy is a strategy‑oriented role responsible for transforming hotel‑level and system‑wide performance data into actionable insights that inform enterprise strategy, brand performance, and investment decisions.
Acting as a trusted thought partner to executive leadership, the role ensures performance measurement, forecasting, and analytics that support strategic priorities and value creation.
Key Responsibilities Strategy‑Led Business Intelligence
Serve as a strategic advisor to executive leadership by preparing and interpreting hotel and system performance trends and translating them into strategic insights.
Use and ensure analytics help guide and promote key strategic discussions related to brand positioning, portfolio composition, and growth initiatives.
Strategic Initiatives Management
Manage, oversee, and/or execute company strategic initiatives (e.g., hotel development retention and growth strategies; business intelligence reporting).
Develop, manage and/or execute detailed project plans and timelines.
Enterprise Performance & Business Analysis
Manage and oversee executive dashboards, scorecards, and performance reporting.
Synthesize large, complex data sets into clear narratives that inform strategic discussions and recommendations.
Assess key business drivers and deliver insights for enterprise-level decisions (e.g., analysis of brand‑level market performance, RevPAR, ADR, occupancy, revenue mix, and contribution metrics across brands, segments, and markets).
Support scenario modeling, financial analysis, test versus control, and “what‑if” analyses.
Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize strategic planning, while proactively synthesizing and sharing these findings with key stakeholders to inform decisions and drive alignment.
Cross‑Functional & Portfolio Collaboration
Partner with Senior leadership, project teams and others to help deliver strategic deliverables and drive team and cross‑functional collaboration.
Act as a central point of coordination for key performance analytics and development incentive decisions (e.g., key money underwriting).
Support preparation of executive, Board‑level, and member‑facing business cases and presentations.
Partner with stakeholders to establish and maintain consistent definitions, benchmarks, and methodologies for hotel and system performance metrics to ensure data accuracy, integrity, and scalability.
Qualifications
Bachelor’s degree in business, economics, statistics, data science, or a related field; advanced degree preferred.
8+ years of experience in business intelligence, strategy, or performance management.
Demonstrated experience analyzing hotel, multi‑unit, or asset‑based performance, with strong understanding of RevPAR, ADR, and revenue dynamics.
Proven ability to operate in a strategy‑led, executive‑facing environment.
Strong analytical, modeling, and data visualization skills (e.g., Power BI, Tableau, etc.).
Exceptional ability to translate complex performance data into clear strategic insights.
Hospitality, travel, or franchised‑system experience strongly preferred.
Core Competencies
Strategic and Financial Acumen
Hotel and Portfolio Performance Analytics and Benchmarking
Executive Communication and Storytelling
Cross‑Functional Leadership
Results Orientation and Continuous Improvement
Work Location and Other Requirements
This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
Occasional travel for meetings and stakeholder engagement is required.
Not Eligible for Immigration Sponsorship This position is not eligible for immigration sponsorship.
Benefits Summary
Medical/Dental/Vision available day one
Vacation/Sick‑accruals start day one
Paid company holidays and personal holidays to celebrate what’s important to you
401K – company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement
Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
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Acting as a trusted thought partner to executive leadership, the role ensures performance measurement, forecasting, and analytics that support strategic priorities and value creation.
Key Responsibilities Strategy‑Led Business Intelligence
Serve as a strategic advisor to executive leadership by preparing and interpreting hotel and system performance trends and translating them into strategic insights.
Use and ensure analytics help guide and promote key strategic discussions related to brand positioning, portfolio composition, and growth initiatives.
Strategic Initiatives Management
Manage, oversee, and/or execute company strategic initiatives (e.g., hotel development retention and growth strategies; business intelligence reporting).
Develop, manage and/or execute detailed project plans and timelines.
Enterprise Performance & Business Analysis
Manage and oversee executive dashboards, scorecards, and performance reporting.
Synthesize large, complex data sets into clear narratives that inform strategic discussions and recommendations.
Assess key business drivers and deliver insights for enterprise-level decisions (e.g., analysis of brand‑level market performance, RevPAR, ADR, occupancy, revenue mix, and contribution metrics across brands, segments, and markets).
Support scenario modeling, financial analysis, test versus control, and “what‑if” analyses.
Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize strategic planning, while proactively synthesizing and sharing these findings with key stakeholders to inform decisions and drive alignment.
Cross‑Functional & Portfolio Collaboration
Partner with Senior leadership, project teams and others to help deliver strategic deliverables and drive team and cross‑functional collaboration.
Act as a central point of coordination for key performance analytics and development incentive decisions (e.g., key money underwriting).
Support preparation of executive, Board‑level, and member‑facing business cases and presentations.
Partner with stakeholders to establish and maintain consistent definitions, benchmarks, and methodologies for hotel and system performance metrics to ensure data accuracy, integrity, and scalability.
Qualifications
Bachelor’s degree in business, economics, statistics, data science, or a related field; advanced degree preferred.
8+ years of experience in business intelligence, strategy, or performance management.
Demonstrated experience analyzing hotel, multi‑unit, or asset‑based performance, with strong understanding of RevPAR, ADR, and revenue dynamics.
Proven ability to operate in a strategy‑led, executive‑facing environment.
Strong analytical, modeling, and data visualization skills (e.g., Power BI, Tableau, etc.).
Exceptional ability to translate complex performance data into clear strategic insights.
Hospitality, travel, or franchised‑system experience strongly preferred.
Core Competencies
Strategic and Financial Acumen
Hotel and Portfolio Performance Analytics and Benchmarking
Executive Communication and Storytelling
Cross‑Functional Leadership
Results Orientation and Continuous Improvement
Work Location and Other Requirements
This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
Occasional travel for meetings and stakeholder engagement is required.
Not Eligible for Immigration Sponsorship This position is not eligible for immigration sponsorship.
Benefits Summary
Medical/Dental/Vision available day one
Vacation/Sick‑accruals start day one
Paid company holidays and personal holidays to celebrate what’s important to you
401K – company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement
Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
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