Associate Director, Product Operations - ALZPro
Alzheimer's Association - Orange County Chapter, Chicago, IL, United States
Position Summary
The Associate Director, Product Operations – ALZPro supports the execution, delivery, and continuous improvement of ALZPro, the Alzheimer’s Association’s digital platform and suite of products designed for professionals in the dementia space. This role ensures reliability, user-centeredness, strategic alignment, and operational soundness.
Responsibilities
Product roadmap and delivery
Execute and operationalize the ALZPro product roadmap in partnership with product leadership.
Translate strategic priorities into clear releases, feature sets and implementation plans.
Coordinate discovery, requirements gathering, user story development and acceptance criteria in collaboration with the community, rural health team, scientific and medical affairs, professional education, evaluation, IT, marketing, and operations teams.
Lead release planning and go‑live readiness to ensure smooth launches and minimal user disruption.
Ensure alignment between business priorities, technical execution and user needs.
Project and Release Management
Manage complex, cross‑functional ALZPro projects (e.g., new learning journeys, data tools, system integrations) using structured project management practices.
Build and maintain integrated project plans, timelines, dependencies, risks and budgets; escalate issues and unblock teams to stay on track.
Monitor progress, identify risks and drive issue resolution in collaboration with other teams.
Provide clear, decision‑ready status updates for business partners and leadership.
Support release documentation, including launch materials and internal readiness communications.
Operations and process optimization
Design, implement and refine ALZPro operating processes (intake, prioritization, governance, release cycles, change management) to increase speed, quality and consistency.
Standardize documentation, workflows and templates for ALZPro projects.
Improve operational efficiency, quality and accountability across platform and content teams.
Track execution performance and coordinate corrective actions.
Data, insights and continuous improvement
Track, analyze and report product and operational KPIs such as adoption, engagement, NPS, task completion, incident trends and cycle times.
Partner with analytics and user research to synthesize qualitative and quantitative insights that guide roadmap, UX and process improvements.
Support pilot testing, evaluation and post‑launch reviews.
Identify opportunities to improve user experience, workflow efficiency and product performance.
Stakeholder and vendor coordination
Coordinate cross‑functional workstreams across IT, digital, content, marketing, field staff and support teams.
Serve as primary operational point for day‑to‑day ALZPro product updates and delivery activities.
Support coordination with vendors for LMS, CMS and other digital tools.
Facilitate recurring team meetings, including standups, sprint planning, retrospectives and working sessions.
Other duties as assigned
Qualifications
Bachelor's Degree
3‑5 years of experience in digital product, product operations or program/project management, preferably in healthcare, health tech or professional education.
Familiarity with dementia care, brain health or clinical/professional audiences is preferred but not required; high motivation to learn the domain is essential.
Knowledge, Skills, and Abilities
Solid project coordination and execution skills in cross‑functional, virtual‑first environments.
Working knowledge of basic product, project or operations workflows (intake, timelines, documentation, release support).
Ability to follow established processes and contribute to improving them over time.
Comfort working with data, dashboards and basic performance metrics to inform decisions.
Strong written and verbal communication skills; ability to collaborate effectively with technical and non‑technical colleagues.
High attention to detail, strong organizational skills and ability to manage multiple priorities.
Demonstrated reliability, accountability and willingness to learn in a fast‑moving environment.
Position Details Title:
Associate Director, Product Operations – ALZPro
Location:
Remote
Employment Type:
Full time
Reports To:
Director, Healthcare Mission Engagement
Compensation:
Grade 508 Exempt. The expected salary range is $80,000‑$85,000.
Benefits Employees working 24 hours/week or more are eligible for a comprehensive benefits package that includes medical, dental, vision, flex accounts, short and long‑term disability, life insurance, long‑term care insurance, tuition reimbursement, generous paid time off, 12 annual holidays, paid family leave, a cultural & heritage day, and a volunteer day of choice.
Equal Employment Opportunity The Alzheimer’s Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law. All employees and applicants are treated without regard to race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation or any other legally protected characteristic.
Legal Disclosures Qualified applicants with arrest or conviction records are considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The background check will include searches of social security, public reports, county & federal criminal reports, sex offender databases, education, employment history, driving history and reference checks. The job duties include working with vulnerable communities, and the employer may reasonably believe that criminal history may have a direct, adverse and negative relationship for the safety of the community.
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Responsibilities
Product roadmap and delivery
Execute and operationalize the ALZPro product roadmap in partnership with product leadership.
Translate strategic priorities into clear releases, feature sets and implementation plans.
Coordinate discovery, requirements gathering, user story development and acceptance criteria in collaboration with the community, rural health team, scientific and medical affairs, professional education, evaluation, IT, marketing, and operations teams.
Lead release planning and go‑live readiness to ensure smooth launches and minimal user disruption.
Ensure alignment between business priorities, technical execution and user needs.
Project and Release Management
Manage complex, cross‑functional ALZPro projects (e.g., new learning journeys, data tools, system integrations) using structured project management practices.
Build and maintain integrated project plans, timelines, dependencies, risks and budgets; escalate issues and unblock teams to stay on track.
Monitor progress, identify risks and drive issue resolution in collaboration with other teams.
Provide clear, decision‑ready status updates for business partners and leadership.
Support release documentation, including launch materials and internal readiness communications.
Operations and process optimization
Design, implement and refine ALZPro operating processes (intake, prioritization, governance, release cycles, change management) to increase speed, quality and consistency.
Standardize documentation, workflows and templates for ALZPro projects.
Improve operational efficiency, quality and accountability across platform and content teams.
Track execution performance and coordinate corrective actions.
Data, insights and continuous improvement
Track, analyze and report product and operational KPIs such as adoption, engagement, NPS, task completion, incident trends and cycle times.
Partner with analytics and user research to synthesize qualitative and quantitative insights that guide roadmap, UX and process improvements.
Support pilot testing, evaluation and post‑launch reviews.
Identify opportunities to improve user experience, workflow efficiency and product performance.
Stakeholder and vendor coordination
Coordinate cross‑functional workstreams across IT, digital, content, marketing, field staff and support teams.
Serve as primary operational point for day‑to‑day ALZPro product updates and delivery activities.
Support coordination with vendors for LMS, CMS and other digital tools.
Facilitate recurring team meetings, including standups, sprint planning, retrospectives and working sessions.
Other duties as assigned
Qualifications
Bachelor's Degree
3‑5 years of experience in digital product, product operations or program/project management, preferably in healthcare, health tech or professional education.
Familiarity with dementia care, brain health or clinical/professional audiences is preferred but not required; high motivation to learn the domain is essential.
Knowledge, Skills, and Abilities
Solid project coordination and execution skills in cross‑functional, virtual‑first environments.
Working knowledge of basic product, project or operations workflows (intake, timelines, documentation, release support).
Ability to follow established processes and contribute to improving them over time.
Comfort working with data, dashboards and basic performance metrics to inform decisions.
Strong written and verbal communication skills; ability to collaborate effectively with technical and non‑technical colleagues.
High attention to detail, strong organizational skills and ability to manage multiple priorities.
Demonstrated reliability, accountability and willingness to learn in a fast‑moving environment.
Position Details Title:
Associate Director, Product Operations – ALZPro
Location:
Remote
Employment Type:
Full time
Reports To:
Director, Healthcare Mission Engagement
Compensation:
Grade 508 Exempt. The expected salary range is $80,000‑$85,000.
Benefits Employees working 24 hours/week or more are eligible for a comprehensive benefits package that includes medical, dental, vision, flex accounts, short and long‑term disability, life insurance, long‑term care insurance, tuition reimbursement, generous paid time off, 12 annual holidays, paid family leave, a cultural & heritage day, and a volunteer day of choice.
Equal Employment Opportunity The Alzheimer’s Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law. All employees and applicants are treated without regard to race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation or any other legally protected characteristic.
Legal Disclosures Qualified applicants with arrest or conviction records are considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The background check will include searches of social security, public reports, county & federal criminal reports, sex offender databases, education, employment history, driving history and reference checks. The job duties include working with vulnerable communities, and the employer may reasonably believe that criminal history may have a direct, adverse and negative relationship for the safety of the community.
#J-18808-Ljbffr