Director, Customer Strategy
Kenvue, Summit, NJ, United States
Director, Customer Strategy
The Director, Customer Strategy is responsible for defining and directing the sales strategy of the organization, creating opportunities, evaluating investment decisions, and building strong relationships with key leaders and partners.
Key Responsibilities
Develop and execute innovative customer strategies that drive channel activation, engagement, and long‑term growth.
Lead the development of customer‑centric strategic plans that align with enterprise priorities and accelerate commercial performance.
Identify high‑value market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage.
Lead and inspire cross‑functional teams to deliver integrated, seamless, and impactful customer experiences across channels.
Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives.
Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customer‑backed insights.
Utilize advanced analytics and data‑driven insights to optimize channel performance, improve customer interactions, and unlock incremental growth.
Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes.
Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement.
Build and sustain high‑impact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities.
Lead development of value‑driven selling stories that position the company as a strategic partner and category growth driver.
Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization.
Champion customer‑centric thinking across the enterprise and scale best‑in‑class strategic practices that enhance organizational maturity.
Required Qualifications
Minimum of 8 years of experience in customer strategy and channel activation or related field.
Minimum of a bachelor’s degree.
Proven track record of successfully developing and implementing customer strategies.
Strong analytical skills with the ability to interpret data and drive insights.
Desired Qualifications
Experience in the Consumer‑Packaged Goods industry is highly preferred.
Demonstrated ability to work in cross‑market or international environments.
Strong financial acumen with expertise in business planning, budgeting, and P&L analysis.
Strategic thinker with exceptional attention to detail and communication skills.
Ability to influence and collaborate effectively with internal and external stakeholders.
Proficiency in utilizing technology to drive competitive advantage.
Adaptability and resilience in navigating unstructured and ambiguous business environments.
Excellent communication and leadership abilities to effectively collaborate with cross‑functional teams.
Benefits Annual base salary for new hires in this position ranges: $190,825.00 - $269,400.00.
Competitive Benefit Package*
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Learning & Development Opportunities
Kenvuer Impact Networks
Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.
Location: North America, United States, New Jersey, Summit. Work Location: Hybrid.
Reports To: Head of Customer Strategy Self Care.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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Key Responsibilities
Develop and execute innovative customer strategies that drive channel activation, engagement, and long‑term growth.
Lead the development of customer‑centric strategic plans that align with enterprise priorities and accelerate commercial performance.
Identify high‑value market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage.
Lead and inspire cross‑functional teams to deliver integrated, seamless, and impactful customer experiences across channels.
Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives.
Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customer‑backed insights.
Utilize advanced analytics and data‑driven insights to optimize channel performance, improve customer interactions, and unlock incremental growth.
Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes.
Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement.
Build and sustain high‑impact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities.
Lead development of value‑driven selling stories that position the company as a strategic partner and category growth driver.
Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization.
Champion customer‑centric thinking across the enterprise and scale best‑in‑class strategic practices that enhance organizational maturity.
Required Qualifications
Minimum of 8 years of experience in customer strategy and channel activation or related field.
Minimum of a bachelor’s degree.
Proven track record of successfully developing and implementing customer strategies.
Strong analytical skills with the ability to interpret data and drive insights.
Desired Qualifications
Experience in the Consumer‑Packaged Goods industry is highly preferred.
Demonstrated ability to work in cross‑market or international environments.
Strong financial acumen with expertise in business planning, budgeting, and P&L analysis.
Strategic thinker with exceptional attention to detail and communication skills.
Ability to influence and collaborate effectively with internal and external stakeholders.
Proficiency in utilizing technology to drive competitive advantage.
Adaptability and resilience in navigating unstructured and ambiguous business environments.
Excellent communication and leadership abilities to effectively collaborate with cross‑functional teams.
Benefits Annual base salary for new hires in this position ranges: $190,825.00 - $269,400.00.
Competitive Benefit Package*
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Learning & Development Opportunities
Kenvuer Impact Networks
Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.
Location: North America, United States, New Jersey, Summit. Work Location: Hybrid.
Reports To: Head of Customer Strategy Self Care.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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