Windows Specialist
The Phoenix Group, New York, NY, United States
We are seeking an IT Support Technician to provide hands-on end-user support with a strong focus on Windows system refreshes, troubleshooting, and device remediation. This role will support employees by resolving OS-level issues, improving system performance, and ensuring minimal disruption to daily operations.
Responsibilities
Perform Windows refreshes, in-place repairs, and system resets while preserving user data
Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors
Diagnose and resolve hardware and software issues on laptops and desktops
Support users with account access, basic networking, and application issues
Document incidents, resolutions, and system changes in a ticketing system
Escalate complex issues to senior IT staff as needed
Requirements
1–3 years of experience in IT support or help desk environments
Hands-on experience supporting Windows 10/11 systems
Familiarity with Windows refresh, reset, and recovery processes
Experience using ticketing systems (ServiceNow, Jira, Zendesk, or similar)
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Responsibilities
Perform Windows refreshes, in-place repairs, and system resets while preserving user data
Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors
Diagnose and resolve hardware and software issues on laptops and desktops
Support users with account access, basic networking, and application issues
Document incidents, resolutions, and system changes in a ticketing system
Escalate complex issues to senior IT staff as needed
Requirements
1–3 years of experience in IT support or help desk environments
Hands-on experience supporting Windows 10/11 systems
Familiarity with Windows refresh, reset, and recovery processes
Experience using ticketing systems (ServiceNow, Jira, Zendesk, or similar)
#J-18808-Ljbffr