Digital Banking Product Owner - BAU
Liberty Bank - CT, Model City, NY, United States
SUMMARY OF THE JOB
Act as the expert in the assigned functionality aspects of Digital Banking including Online Banking, Money Movement, Online Account Opening, and other features as included in digital banking. This person is expected to research leading digital banking experiences and make/prioritize recommendations to enhance customer engagement. They will implement approved new features and changes to the product suite; and act as liaison between solution providers, customer‑facing channels, marketing and other internal teams to ensure that Liberty Bank is consistently prepared to deliver exceptional digital experiences to customers.
ESSENTIAL FUNCTIONS
Senior point person for all escalated issues in assigned areas and projects. This person is expected to have knowledge of all global and escalated issues, clearly document and communicate to the digital team and Digital Operations Manager.
Gain the expertise and understanding of new features from solution providers as they relate to customer engagement and administrative tasks and be able to translate new feature use and benefits to operational and customer support areas, as well as customers.
Work with business stakeholders to define and track key product performance indicators (KPIs) and release‑specific success metrics.
Assist in the development of product roadmaps.
Deliver on overall strategy, product plans, vision, roadmap, and business cases to support product‑related investments.
Implement changes in test and production environments.
Create test plans as appropriate for changes (collaborating with other teams as necessary) and manage testing, document results, and deliver go/no‑go production delivery recommendations.
Clearly documents system issues to ensure that solution providers can identify and correct.
Identify and work across departments to ensure knowledge is shared appropriately and bank readiness for feature delivery is achieved.
Function as digital banking expert providing support to Tier 2 teams, communicate benefits and details of planned changes and unplanned events to front‑line employees; works with marketing for customer‑facing communications and digital banking assets.
Participate as needed in solution provider user groups and other best‑practice sharing groups.
Ensure that digital channels adhere to established security standards and compliance guidelines by ensuring proper communication, interaction, and approval by internal teams responsible for compliance, fraud, and risk.
Work with marketing to maintain focus on marketing efforts to drive improved use and satisfaction of product features, and identify new areas of benefit to improve the digital experience.
Act as back‑up for other team members as assigned, stay cross‑trained, and fill in during absences.
Candidate must be available during business and non‑business hours to respond to high‑priority failures or risk issues of the bank’s digital assets, create communications to customer‑facing employees on such issues/failures, and work with marketing if customer communications are necessary.
Complete required training (online and in‑person) as assigned by management and bank policy by set due dates. Participate in ongoing training in the areas of user experience and product management as agreed to with manager.
MINIMUM REQUIREMENTS
Bachelor’s degree in Finance, Marketing, Business Administration or similar major and/or equivalent banking work experience.
Must have a thorough understanding of digital banking applications and features with a minimum of 5 years of direct digital banking product support, business analyst, or product owner experience, preferably with multiple digital banking systems.
Candidate must be detail‑oriented, able to analyze all aspects of features, identify risks and opportunities, manage feature testing, and be a stickler for ensuring even the smallest parts of the customer journey are high quality.
Candidate must possess superior written and verbal communication skills necessary to communicate clearly with internal teams, vendor technical support resources, and have the ability to build mutually advantageous relationships with digital leaders at other financial institutions.
Demonstrate advanced technical skills, including the ability to use, troubleshoot, and deploy multiple software platforms and utilize multiple desktop and mobile technologies.
Candidate will be a driver of continuous improvement and innovation and desire to act as a change manager. They will be enthusiastic to conduct market research and promote improvements that are aligned with departmental and bank goals.
Demonstrate superior organizational skills, problem‑resolution skills, the ability to multi‑task and meet or exceed established deadlines.
PHYSICAL REQUIREMENTS
Prolonged sitting.
Keyboard dexterity.
General office equipment.
Be available and able to provide occasional support during high‑priority, customer‑impact events that may occur after‑hours, late nights, or on weekends.
COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank’s affirmative action, equal employment opportunity, and fair lending programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.
Equal Opportunity Employer Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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ESSENTIAL FUNCTIONS
Senior point person for all escalated issues in assigned areas and projects. This person is expected to have knowledge of all global and escalated issues, clearly document and communicate to the digital team and Digital Operations Manager.
Gain the expertise and understanding of new features from solution providers as they relate to customer engagement and administrative tasks and be able to translate new feature use and benefits to operational and customer support areas, as well as customers.
Work with business stakeholders to define and track key product performance indicators (KPIs) and release‑specific success metrics.
Assist in the development of product roadmaps.
Deliver on overall strategy, product plans, vision, roadmap, and business cases to support product‑related investments.
Implement changes in test and production environments.
Create test plans as appropriate for changes (collaborating with other teams as necessary) and manage testing, document results, and deliver go/no‑go production delivery recommendations.
Clearly documents system issues to ensure that solution providers can identify and correct.
Identify and work across departments to ensure knowledge is shared appropriately and bank readiness for feature delivery is achieved.
Function as digital banking expert providing support to Tier 2 teams, communicate benefits and details of planned changes and unplanned events to front‑line employees; works with marketing for customer‑facing communications and digital banking assets.
Participate as needed in solution provider user groups and other best‑practice sharing groups.
Ensure that digital channels adhere to established security standards and compliance guidelines by ensuring proper communication, interaction, and approval by internal teams responsible for compliance, fraud, and risk.
Work with marketing to maintain focus on marketing efforts to drive improved use and satisfaction of product features, and identify new areas of benefit to improve the digital experience.
Act as back‑up for other team members as assigned, stay cross‑trained, and fill in during absences.
Candidate must be available during business and non‑business hours to respond to high‑priority failures or risk issues of the bank’s digital assets, create communications to customer‑facing employees on such issues/failures, and work with marketing if customer communications are necessary.
Complete required training (online and in‑person) as assigned by management and bank policy by set due dates. Participate in ongoing training in the areas of user experience and product management as agreed to with manager.
MINIMUM REQUIREMENTS
Bachelor’s degree in Finance, Marketing, Business Administration or similar major and/or equivalent banking work experience.
Must have a thorough understanding of digital banking applications and features with a minimum of 5 years of direct digital banking product support, business analyst, or product owner experience, preferably with multiple digital banking systems.
Candidate must be detail‑oriented, able to analyze all aspects of features, identify risks and opportunities, manage feature testing, and be a stickler for ensuring even the smallest parts of the customer journey are high quality.
Candidate must possess superior written and verbal communication skills necessary to communicate clearly with internal teams, vendor technical support resources, and have the ability to build mutually advantageous relationships with digital leaders at other financial institutions.
Demonstrate advanced technical skills, including the ability to use, troubleshoot, and deploy multiple software platforms and utilize multiple desktop and mobile technologies.
Candidate will be a driver of continuous improvement and innovation and desire to act as a change manager. They will be enthusiastic to conduct market research and promote improvements that are aligned with departmental and bank goals.
Demonstrate superior organizational skills, problem‑resolution skills, the ability to multi‑task and meet or exceed established deadlines.
PHYSICAL REQUIREMENTS
Prolonged sitting.
Keyboard dexterity.
General office equipment.
Be available and able to provide occasional support during high‑priority, customer‑impact events that may occur after‑hours, late nights, or on weekends.
COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank’s affirmative action, equal employment opportunity, and fair lending programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.
Equal Opportunity Employer Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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