Technical Trainer Boston, Massachusetts
Postman, Boston, MA, United States
Postman is the world’s leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
At Postman, we aim to put the customer at the center of everything we do. With over 45 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.
Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.
What You’ll Do
Design and deliver trainings that help customers understand how to use Postman effectively Develop training materials, such as demos and in-product exercises that help customers and internal teams understand how to use Postman at all levels Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs Help develop internal tooling to support interactive training sessions Keep up-to-date with product updates and new features to ensure training programs reflect the most current information About You
6 years minimum experience in enterprise training 3 years minimum experience with APIs and/or software development (NodeJS experience is preferred) Extensive experience using Postman is a plus Ability to travel up to 50% of the time Consistent track record of successfully handling stakeholder relationships Highly organized, with proven ability to work autonomously and run multiple projects at one time Plus: speaks at least one other language than English (Spanish is preferred) The reasonably estimated base salary for this role ranges from $120,000-160,000, plus a competitive equity package. Actual compensation is based on the candidate\'s skills, qualifications, and experience. What Else?
In addition to Postman\'s pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs help you stay in good physical and mental health, and our team-building events foster connection. We also have a donation-matching program to support causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model. For roles based out of San Francisco Bay Area, Boston, Austin, Tokyo, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3 days a week. We balance flexibility and collaboration based on workforce feedback, leadership input, and peer guidance. The hybrid model aims to enhance knowledge sharing, collaboration, and in-person communication. Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about successes and failures. We focus on specific goals that contribute to a larger vision. Our inclusive work culture ensures that everyone is valued as an important part of our final product. We are dedicated to delivering the best products we can. Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Postman does not accept unsolicited resumes from headhunters or agencies. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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Design and deliver trainings that help customers understand how to use Postman effectively Develop training materials, such as demos and in-product exercises that help customers and internal teams understand how to use Postman at all levels Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs Help develop internal tooling to support interactive training sessions Keep up-to-date with product updates and new features to ensure training programs reflect the most current information About You
6 years minimum experience in enterprise training 3 years minimum experience with APIs and/or software development (NodeJS experience is preferred) Extensive experience using Postman is a plus Ability to travel up to 50% of the time Consistent track record of successfully handling stakeholder relationships Highly organized, with proven ability to work autonomously and run multiple projects at one time Plus: speaks at least one other language than English (Spanish is preferred) The reasonably estimated base salary for this role ranges from $120,000-160,000, plus a competitive equity package. Actual compensation is based on the candidate\'s skills, qualifications, and experience. What Else?
In addition to Postman\'s pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs help you stay in good physical and mental health, and our team-building events foster connection. We also have a donation-matching program to support causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model. For roles based out of San Francisco Bay Area, Boston, Austin, Tokyo, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3 days a week. We balance flexibility and collaboration based on workforce feedback, leadership input, and peer guidance. The hybrid model aims to enhance knowledge sharing, collaboration, and in-person communication. Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about successes and failures. We focus on specific goals that contribute to a larger vision. Our inclusive work culture ensures that everyone is valued as an important part of our final product. We are dedicated to delivering the best products we can. Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Postman does not accept unsolicited resumes from headhunters or agencies. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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