Loan Servicing Specialist III
Kind Lending | NMLS #3925, Irvine, CA, United States
Brief Description
At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding. Position Summary
This position will involve fulfilling all Servicing-related tasks and duties, as well as completing customer service inquiries from our borrowers and other parties. Responsibilities
MERS audit and monthly regulation. Working with the counterparty team to review EPD and repurchase activities and manage collateral return. Oversee the sub‑servicing system’s change management processes to ensure regulatory compliance and other changes are implemented on schedule and satisfy compliance, loan quality and customer service requirements. Building internal data warehouse to ingest servicer data for review and compliance. Respond to phone calls/emails regarding questions on loan payment/transfer letters. Answer telephone calls from internal and external customers. Evaluating insurance reports from external tracking vendor to ensure compliance with Bank policy and accuracy of data being reported. Oversee the bulk and flow loan onboarding processes with the subservicer for all loans purchased servicing released by Kind Lending. Other Duties as Assigned. Qualifications
Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal – Preferred. Proficient in Word, Excel, and all Microsoft products. Customer oriented, able to contact customers and provide excellent follow‑up and excellent customer service. Background in banking, mortgage, financial services & customer services – Required. Highly organized, and comfortable using database systems and common office software programs. Pay Disclosure
The starting base pay range for this position is $80,000.00 per year. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future. Disclaimer Statement
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type. Work Authorization
Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. Vision
See in the normal visual range with or without correction. Hearing
Hear in the normal audio range with or without correction. Equal Opportunity Employer
Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.
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At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding. Position Summary
This position will involve fulfilling all Servicing-related tasks and duties, as well as completing customer service inquiries from our borrowers and other parties. Responsibilities
MERS audit and monthly regulation. Working with the counterparty team to review EPD and repurchase activities and manage collateral return. Oversee the sub‑servicing system’s change management processes to ensure regulatory compliance and other changes are implemented on schedule and satisfy compliance, loan quality and customer service requirements. Building internal data warehouse to ingest servicer data for review and compliance. Respond to phone calls/emails regarding questions on loan payment/transfer letters. Answer telephone calls from internal and external customers. Evaluating insurance reports from external tracking vendor to ensure compliance with Bank policy and accuracy of data being reported. Oversee the bulk and flow loan onboarding processes with the subservicer for all loans purchased servicing released by Kind Lending. Other Duties as Assigned. Qualifications
Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal – Preferred. Proficient in Word, Excel, and all Microsoft products. Customer oriented, able to contact customers and provide excellent follow‑up and excellent customer service. Background in banking, mortgage, financial services & customer services – Required. Highly organized, and comfortable using database systems and common office software programs. Pay Disclosure
The starting base pay range for this position is $80,000.00 per year. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future. Disclaimer Statement
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type. Work Authorization
Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. Vision
See in the normal visual range with or without correction. Hearing
Hear in the normal audio range with or without correction. Equal Opportunity Employer
Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.
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