Help Desk Analyst
Addison Group, Baltimore, MD, United States
Base pay range
$60,000.00/yr - $70,000.00/yr
Helpdesk Analyst (Full-Time, Onsite – Washington, DC)
We are looking for a
Helpdesk Analyst
to join our client's team in
Washington, DC . This is an exciting opportunity for a
junior IT professional —someone who’s eager to build their career in a professional, fast-paced environment. The ideal candidate will have up to
3–4 years of experience
in IT support, preferably from the
private sector
(not from an MSP background). This position will be
onsite four days per week .
About the Role
As a
Helpdesk Analyst , you’ll provide
Tier I IT support
across a range of systems, software, and devices. You’ll work closely with senior IT staff to resolve user issues, improve processes, and ensure an excellent internal support experience.
Responsibilities
Provide first‑line troubleshooting and user support for tickets and technical issues
Create, triage, and elevate tickets for Tier II support as needed
Resolve common technical problems (login issues, installations, configuration, etc.)
Support onboarding and other user setup processes following established procedures
Maintain accurate documentation of issues, solutions, and procedures
Collaborate with team members to enhance IT operations and service delivery
Requirements
Bachelor’s degree
in Information Technology, Computer Science, or related field (preferred)
2+ years of IT/desktop support experience
Experience with
Office 365 ,
Windows ,
iOS , and
Android
devices
Working knowledge of
Active Directory
Strong troubleshooting skills for both hardware and software
Excellent communication skills, with the ability to explain technical concepts to non‑technical users
Basic understanding of
networking and security principles
Ability to work both
independently
and
collaboratively
in a team environment
Compensation
Salary range:
$60,000 – $70,000 (commensurate with experience)
Location Washington, DC (Onsite 4 days per week)
If you’re a motivated IT professional looking to grow within a
prestigious private‑sector environment , I’d love to hear from you.
#J-18808-Ljbffr
Helpdesk Analyst (Full-Time, Onsite – Washington, DC)
We are looking for a
Helpdesk Analyst
to join our client's team in
Washington, DC . This is an exciting opportunity for a
junior IT professional —someone who’s eager to build their career in a professional, fast-paced environment. The ideal candidate will have up to
3–4 years of experience
in IT support, preferably from the
private sector
(not from an MSP background). This position will be
onsite four days per week .
About the Role
As a
Helpdesk Analyst , you’ll provide
Tier I IT support
across a range of systems, software, and devices. You’ll work closely with senior IT staff to resolve user issues, improve processes, and ensure an excellent internal support experience.
Responsibilities
Provide first‑line troubleshooting and user support for tickets and technical issues
Create, triage, and elevate tickets for Tier II support as needed
Resolve common technical problems (login issues, installations, configuration, etc.)
Support onboarding and other user setup processes following established procedures
Maintain accurate documentation of issues, solutions, and procedures
Collaborate with team members to enhance IT operations and service delivery
Requirements
Bachelor’s degree
in Information Technology, Computer Science, or related field (preferred)
2+ years of IT/desktop support experience
Experience with
Office 365 ,
Windows ,
iOS , and
Android
devices
Working knowledge of
Active Directory
Strong troubleshooting skills for both hardware and software
Excellent communication skills, with the ability to explain technical concepts to non‑technical users
Basic understanding of
networking and security principles
Ability to work both
independently
and
collaboratively
in a team environment
Compensation
Salary range:
$60,000 – $70,000 (commensurate with experience)
Location Washington, DC (Onsite 4 days per week)
If you’re a motivated IT professional looking to grow within a
prestigious private‑sector environment , I’d love to hear from you.
#J-18808-Ljbffr