Guest Engagement Specialist
RaceTrac, Atlanta, GA, United States
Overview
Guest Engagement Specialist role at RaceTrac. This position focuses on receiving and resolving guest service issues in a prompt, efficient, and courteous manner, providing exceptional guest service, and collaborating with other departments to provide resolutions. The goal is to deliver the ‘WOW’ guest experience and turn guests into TracFanatics. Responsibilities Provide the ‘WOW’ guest experience to all guests by ensuring guest service issues are resolved promptly, efficiently, and courteously. Receive incoming calls from guests and internal employees via guest service hotlines, emails, and U.S. mail. Answer calls and retrieve messages daily; record each into the appropriate database. Forward all messages to the appropriate party for review and resolution, and ensure complaints are handled within a 24-hour time frame. Notify designated individuals of any unresolved issues. Monitor open issues in the Guest Service database to ensure follow-up and/or resolution. Research database for archived or current complaints for the Legal Department as needed. Provide information to external companies inquiring about RaceTrac’s Fleet program. Handle credit disputes and gasoline calls and obtain guests’ information regarding transactions; work with Payment Systems to ensure the necessary information for processing. Assist guests with gift card balances/inquiries and collaborate with Payment Systems to find a resolution. Pay
up to $15/hour Qualifications All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Seniority level Entry level Employment type Full-time Job function Project Management, Quality Assurance, and Management Industries: Retail Note: Referrals increase your chances of interviewing at RaceTrac.
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Guest Engagement Specialist role at RaceTrac. This position focuses on receiving and resolving guest service issues in a prompt, efficient, and courteous manner, providing exceptional guest service, and collaborating with other departments to provide resolutions. The goal is to deliver the ‘WOW’ guest experience and turn guests into TracFanatics. Responsibilities Provide the ‘WOW’ guest experience to all guests by ensuring guest service issues are resolved promptly, efficiently, and courteously. Receive incoming calls from guests and internal employees via guest service hotlines, emails, and U.S. mail. Answer calls and retrieve messages daily; record each into the appropriate database. Forward all messages to the appropriate party for review and resolution, and ensure complaints are handled within a 24-hour time frame. Notify designated individuals of any unresolved issues. Monitor open issues in the Guest Service database to ensure follow-up and/or resolution. Research database for archived or current complaints for the Legal Department as needed. Provide information to external companies inquiring about RaceTrac’s Fleet program. Handle credit disputes and gasoline calls and obtain guests’ information regarding transactions; work with Payment Systems to ensure the necessary information for processing. Assist guests with gift card balances/inquiries and collaborate with Payment Systems to find a resolution. Pay
up to $15/hour Qualifications All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Seniority level Entry level Employment type Full-time Job function Project Management, Quality Assurance, and Management Industries: Retail Note: Referrals increase your chances of interviewing at RaceTrac.
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