Associate Director, Project Manager
DEPT®, Chicago, IL, United States
Associate Director, Project Manager – Adobe
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DEPT® , a Growth Invention company that helps the world’s most ambitious brands grow faster, as Associate Director of Project Management for Adobe Experience Cloud solutions.
THE ROLE The Associate Director, Project Manager, Adobe spearheads client‑facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with internal technical delivery teams throughout the hands‑on implementation process. Success in this role hinges on multitasking, proactive and efficient communication, escalation of critical issues, and providing timely answers to clients.
WHAT YOU'LL DO
Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
Clearly understand and communicate customer requirements and integration points in the context of the statement of work
Oversee project delivery process with key contributors to manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
Manage all day‑to‑day administrative activities of a given project from inception to closure
Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
Achieve customer satisfaction through successful delivery of defined project scope
Compile customer requests and deployment issues to provide a feedback channel into our core products
Act as the central client point of contact throughout the life of the project
Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
Provide oversight for services engagements to ensure adherence to governance standards and support customer success
Coordinate escalations across multiple teams, including sales, services, and product organization
Identify partnership opportunities and capitalize on “add‑on” sales opportunities across projects
WHAT YOU BRING
Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
5‑7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
Experience in client‑facing project management in an agency or professional services environment
Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
Professional demeanor with a proven ability to lead diverse, multi‑functional teams and effectively communicate and influence senior client executives, including CMOs and CXOs
Expertise in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
Prior experience with the launch and operation of a highly available, high‑traffic internet or mobile service
Proven ability to understand the impact of technical changes, and to articulate high‑level technical solutions to address business problems
Solid understanding of custom software development processes and engagement methodologies; practical experience in managing agile development projects is a plus
Ability to manage in an environment of ambiguity with diverse stakeholders
Ability to build strong relationships and generate opportunities for repeat business
Must be able to travel, up to 40‑60%
BS/BA Degree or equivalent experience
Highly desired: certifications such as PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent
Prior experience with Microsoft Dynamics and Workfront
WHAT DO WE OFFER
Healthcare, Dental, and Vision coverage
401(k) plan, plus matching
PTO
Paid Company Holidays
Parental Leave
WE SUPPORT YOU BEING YOU DEPT® is an equal‑opportunity employer (EOE). We believe our work is best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. Tell us about any accommodations you need – it’s confidential and used only to support you at every step.
SALARY RANGE US Remote Range: $94,500—$145,000 USD
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DEPT® , a Growth Invention company that helps the world’s most ambitious brands grow faster, as Associate Director of Project Management for Adobe Experience Cloud solutions.
THE ROLE The Associate Director, Project Manager, Adobe spearheads client‑facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with internal technical delivery teams throughout the hands‑on implementation process. Success in this role hinges on multitasking, proactive and efficient communication, escalation of critical issues, and providing timely answers to clients.
WHAT YOU'LL DO
Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
Clearly understand and communicate customer requirements and integration points in the context of the statement of work
Oversee project delivery process with key contributors to manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
Manage all day‑to‑day administrative activities of a given project from inception to closure
Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
Achieve customer satisfaction through successful delivery of defined project scope
Compile customer requests and deployment issues to provide a feedback channel into our core products
Act as the central client point of contact throughout the life of the project
Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
Provide oversight for services engagements to ensure adherence to governance standards and support customer success
Coordinate escalations across multiple teams, including sales, services, and product organization
Identify partnership opportunities and capitalize on “add‑on” sales opportunities across projects
WHAT YOU BRING
Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
5‑7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
Experience in client‑facing project management in an agency or professional services environment
Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
Professional demeanor with a proven ability to lead diverse, multi‑functional teams and effectively communicate and influence senior client executives, including CMOs and CXOs
Expertise in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
Prior experience with the launch and operation of a highly available, high‑traffic internet or mobile service
Proven ability to understand the impact of technical changes, and to articulate high‑level technical solutions to address business problems
Solid understanding of custom software development processes and engagement methodologies; practical experience in managing agile development projects is a plus
Ability to manage in an environment of ambiguity with diverse stakeholders
Ability to build strong relationships and generate opportunities for repeat business
Must be able to travel, up to 40‑60%
BS/BA Degree or equivalent experience
Highly desired: certifications such as PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent
Prior experience with Microsoft Dynamics and Workfront
WHAT DO WE OFFER
Healthcare, Dental, and Vision coverage
401(k) plan, plus matching
PTO
Paid Company Holidays
Parental Leave
WE SUPPORT YOU BEING YOU DEPT® is an equal‑opportunity employer (EOE). We believe our work is best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. Tell us about any accommodations you need – it’s confidential and used only to support you at every step.
SALARY RANGE US Remote Range: $94,500—$145,000 USD
#J-18808-Ljbffr