Senior CTMS Delivery Product Manager (Salesforce)
Natera, Austin, TX, United States
Role Overview
The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components. This role sits within the technology organization and serves as the technical design authority for CTMS delivery, ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability. The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations, consistent with the CTMS governance model. Key Responsibilities
CTMS Technical Architecture & System Design Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations Maintain a holistic architectural view of the CTMS platform across:
Study, site, subject, and financial modules Integrations with EDC, eTMF, IRT, ERP, and analytics systems
Evaluate proposed changes for cross-module, cross-study, and cross-system impacts Define and enforce technical design standards, data models, and integration patterns Prevent fragmented, study-specific configurations that introduce technical debt Architectural accountability is technical delivery-focused and does not include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps. CTMS Delivery & Execution Serve as the IT delivery owner for CTMS enhancements and platform changes Execute delivery against a ClinOps-defined and approved CTMS roadmap Manage Cloudbyz as an IT vendor, ensuring execution aligns with internal architectural standards Lead Agile delivery activities including backlog refinement, sprint planning, and release execution Balance configuration vs. customization decisions to support scalability and maintainability Business Intake & Translation (Design-Governed) Partner with Clinical Systems and business stakeholders to:
Review approved change requests from a system-design and delivery feasibility perspective Translate requirements into technically sound user stories and acceptance criteria
Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability Salesforce Technical Leadership Provide technical product leadership across:
Salesforce configuration, customization, automation, and reporting Cloudbyz CTMS modules and extensions
Coordinate and oversee integrations to ensure data consistency and architectural alignment Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards Compliance Support & Validation-Ready Delivery Design and deliver CTMS changes that support:
GxP principles 21 CFR Part 11 requirements Validation and audit readiness
Partner with Quality and Clinical Systems to support CSV activities, recognizing that validation accountability resides with Quality Stakeholder Communication & Delivery Governance Communicate delivery status, architectural decisions, and technical risks to:
Clinical Systems leadership IT leadership
Serve as the escalation point for technical design and delivery conflicts Proactively identify systemic design issues and delivery risks before they impact production or compliance Required Qualifications
10+ years of experience in technical product management, system architecture, or enterprise application delivery Hands-on experience designing and delivering Salesforce-based platforms Strong experience with CTMS platforms Proven ability to act as technical design authority while operating within a business-owned governance model Experience in GxP-regulated environments with validated systems Preferred Qualifications
Experience combining delivery ownership and system architecture responsibilities Familiarity with EDC, eTMF, IRT, safety, and financial systems Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer) PMI Certification Compensation and Location
Pay range: $140,900—$176,100 USD for the Austin, TX location. Compensation packages are based on a range of factors including skill set, experience, certifications, and specific office location. Our Opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additional benefits: free testing, fertility care benefits, pregnancy and baby bonding leave, 401(k) benefits, commuter benefits, generous employee referral program, and more. Visit
www.natera.com
for more information. Equal Opportunity Statement
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. Important Information for California Residents
Please review the notice for California residents:
Notice of Data Collection for California Residents . Security Notice
For security reasons, Natera will only reach out to candidates using a Natera.com email domain. Email communications from other domains and unsolicited text messages are not from Natera and may be fraudulent. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute related cyber crimes. Additional Resources
BBB announcement on job scams FBI Cyber Crime resource page
#J-18808-Ljbffr
The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components. This role sits within the technology organization and serves as the technical design authority for CTMS delivery, ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability. The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations, consistent with the CTMS governance model. Key Responsibilities
CTMS Technical Architecture & System Design Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations Maintain a holistic architectural view of the CTMS platform across:
Study, site, subject, and financial modules Integrations with EDC, eTMF, IRT, ERP, and analytics systems
Evaluate proposed changes for cross-module, cross-study, and cross-system impacts Define and enforce technical design standards, data models, and integration patterns Prevent fragmented, study-specific configurations that introduce technical debt Architectural accountability is technical delivery-focused and does not include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps. CTMS Delivery & Execution Serve as the IT delivery owner for CTMS enhancements and platform changes Execute delivery against a ClinOps-defined and approved CTMS roadmap Manage Cloudbyz as an IT vendor, ensuring execution aligns with internal architectural standards Lead Agile delivery activities including backlog refinement, sprint planning, and release execution Balance configuration vs. customization decisions to support scalability and maintainability Business Intake & Translation (Design-Governed) Partner with Clinical Systems and business stakeholders to:
Review approved change requests from a system-design and delivery feasibility perspective Translate requirements into technically sound user stories and acceptance criteria
Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability Salesforce Technical Leadership Provide technical product leadership across:
Salesforce configuration, customization, automation, and reporting Cloudbyz CTMS modules and extensions
Coordinate and oversee integrations to ensure data consistency and architectural alignment Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards Compliance Support & Validation-Ready Delivery Design and deliver CTMS changes that support:
GxP principles 21 CFR Part 11 requirements Validation and audit readiness
Partner with Quality and Clinical Systems to support CSV activities, recognizing that validation accountability resides with Quality Stakeholder Communication & Delivery Governance Communicate delivery status, architectural decisions, and technical risks to:
Clinical Systems leadership IT leadership
Serve as the escalation point for technical design and delivery conflicts Proactively identify systemic design issues and delivery risks before they impact production or compliance Required Qualifications
10+ years of experience in technical product management, system architecture, or enterprise application delivery Hands-on experience designing and delivering Salesforce-based platforms Strong experience with CTMS platforms Proven ability to act as technical design authority while operating within a business-owned governance model Experience in GxP-regulated environments with validated systems Preferred Qualifications
Experience combining delivery ownership and system architecture responsibilities Familiarity with EDC, eTMF, IRT, safety, and financial systems Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer) PMI Certification Compensation and Location
Pay range: $140,900—$176,100 USD for the Austin, TX location. Compensation packages are based on a range of factors including skill set, experience, certifications, and specific office location. Our Opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additional benefits: free testing, fertility care benefits, pregnancy and baby bonding leave, 401(k) benefits, commuter benefits, generous employee referral program, and more. Visit
www.natera.com
for more information. Equal Opportunity Statement
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. Important Information for California Residents
Please review the notice for California residents:
Notice of Data Collection for California Residents . Security Notice
For security reasons, Natera will only reach out to candidates using a Natera.com email domain. Email communications from other domains and unsolicited text messages are not from Natera and may be fraudulent. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute related cyber crimes. Additional Resources
BBB announcement on job scams FBI Cyber Crime resource page
#J-18808-Ljbffr