Assistant Spa Director
Heights Wellness Retreat, Holly Springs, NC, United States
Overview
At Heights Wellness Retreats, we believe wellness is not a luxury—it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof.
We’re seeking a proactive, passionate, and detail-driven
Assistant Spa Director
to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise.
Benefits
401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Why You’ll Love It Here
Beautiful, tranquil retreat environment
Best-in-the-industry treatment equipment
Luxurious linens and high-quality products provided
Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Company Perks
Flexible Schedules
Robust Leadership Training
Professional and Safe Environment
Paid Training, Employee Discounts, and more
Competitive Pay includes tips, commission, and bonus opportunities
Schedule/Expected work hours
6–8-hour shifts
Must be able to work varied shifts to include evenings, weekends, and holidays.
Responsibilities
Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage and skincare therapy.
Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training, and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.
Qualifications
Minimum one year of experience in membership sales.
Minimum of one year of leadership experience in wellness or spa service setting is preferred.
Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.
Excellent at guest communication
Company Overview At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We\u2019re more than just a spa; we\u2019re a sanctuary dedicated to nurturing not only our guests\u2019 journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values
Anything is Possible
Lead with Heart
Purpose over Pride
Fiercely Obsessed with Success
Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.
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We’re seeking a proactive, passionate, and detail-driven
Assistant Spa Director
to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise.
Benefits
401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Why You’ll Love It Here
Beautiful, tranquil retreat environment
Best-in-the-industry treatment equipment
Luxurious linens and high-quality products provided
Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Company Perks
Flexible Schedules
Robust Leadership Training
Professional and Safe Environment
Paid Training, Employee Discounts, and more
Competitive Pay includes tips, commission, and bonus opportunities
Schedule/Expected work hours
6–8-hour shifts
Must be able to work varied shifts to include evenings, weekends, and holidays.
Responsibilities
Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage and skincare therapy.
Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training, and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.
Qualifications
Minimum one year of experience in membership sales.
Minimum of one year of leadership experience in wellness or spa service setting is preferred.
Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.
Excellent at guest communication
Company Overview At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We\u2019re more than just a spa; we\u2019re a sanctuary dedicated to nurturing not only our guests\u2019 journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values
Anything is Possible
Lead with Heart
Purpose over Pride
Fiercely Obsessed with Success
Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.
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