Client Success Manager (Account Manager)
WebMD, Newark, NJ, United States
Client Success Manager (Account Manager)
Join to apply for the
Client Success Manager (Account Manager)
role at
WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary We’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day‑to‑day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This role requires organization, the ability to manage multiple priorities, excellent communication and persuasion skills, and the flexibility to pivot as needed.
Responsibilities
Foster and nurture strong client relationships
Support overall client satisfaction by providing a high‑caliber customer‑service experience
Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
Manage the day‑to‑day partnership and collaboration with all departments from sale to execution and launch, ensuring project health, timely reviews, and quality checks that meet client expectations
Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick‑off documents, status reports, contact reports, and follow‑up communication, in accordance with client standards
Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
Demonstrate understanding of revenue delivery and supporting overall team revenue goals
Travel to client locations as needed to strengthen relationships and support project success
Requirements
Bachelor’s degree preferred or will consider related experience
Minimum of 3‑4 years of experience with a combination of digital, agency and healthcare experience
Minimum of 1‑2 years of experience in Account Management or Client Service
Preferred Qualifications
Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
Familiarity with HCP‑based clients including MLR process
Understanding of digital advertising
Ability to thrive in a fast‑paced, collaborative environment
Salary Range $72,000 - $80,000. This position is also eligible for a discretionary company bonus, based upon business results.
Benefits Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
Health Insurance
(medical, dental, and vision coverage)
Paid Time Off
(including vacation, sick leave, and flexible holiday days)
401(k) Retirement Plan
with employer matching
Life and Disability Insurance
Employee Assistance Program (EAP)
Commuter and/or Transit Benefits
(if applicable)
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full‑time vs. part‑time), work location and length of employment.
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Client Success Manager (Account Manager)
role at
WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary We’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day‑to‑day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This role requires organization, the ability to manage multiple priorities, excellent communication and persuasion skills, and the flexibility to pivot as needed.
Responsibilities
Foster and nurture strong client relationships
Support overall client satisfaction by providing a high‑caliber customer‑service experience
Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
Manage the day‑to‑day partnership and collaboration with all departments from sale to execution and launch, ensuring project health, timely reviews, and quality checks that meet client expectations
Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick‑off documents, status reports, contact reports, and follow‑up communication, in accordance with client standards
Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
Demonstrate understanding of revenue delivery and supporting overall team revenue goals
Travel to client locations as needed to strengthen relationships and support project success
Requirements
Bachelor’s degree preferred or will consider related experience
Minimum of 3‑4 years of experience with a combination of digital, agency and healthcare experience
Minimum of 1‑2 years of experience in Account Management or Client Service
Preferred Qualifications
Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
Familiarity with HCP‑based clients including MLR process
Understanding of digital advertising
Ability to thrive in a fast‑paced, collaborative environment
Salary Range $72,000 - $80,000. This position is also eligible for a discretionary company bonus, based upon business results.
Benefits Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
Health Insurance
(medical, dental, and vision coverage)
Paid Time Off
(including vacation, sick leave, and flexible holiday days)
401(k) Retirement Plan
with employer matching
Life and Disability Insurance
Employee Assistance Program (EAP)
Commuter and/or Transit Benefits
(if applicable)
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full‑time vs. part‑time), work location and length of employment.
#J-18808-Ljbffr