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Digital Services Director

Jobright.ai, North Bethesda, MD, United States


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Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: JBS International, Inc. is seeking a Digital Services Director to lead a high-performing team in driving digital advancement and operational excellence. This role involves overseeing digital transformation strategies, ensuring scalable and secure operations, and collaborating across teams to foster innovation and knowledge-sharing. Responsibilities: • Define and lead the organization’s digital transformation strategy, leveraging cloud, AI, data platforms, and modern application architectures. • Oversee development, engineering, architecture, and programming teams to deliver innovative, secure, and scalable digital solutions. • Collaborate with expert teams and practices to identify technology-driven opportunities that enhance efficiency, customer experience, and operational effectiveness. • Lead management of staff resources across digital transformation—including infrastructure, cybersecurity, DevOps, help desk, and service management functions—ensuring that the right people are assigned to the right tasks/projects, resources are utilized efficiently, and the Expert Team operates efficiently to achieve organizational goals and high project performance • Establish and promote agile and DevSecOps methodologies for continuous delivery and improvement. • Direct the IT Operations team, including the help desk, systems administrators, and infrastructure support personnel, ensuring high availability and performance of systems and services. • Provide strategic leadership for IT infrastructure, cybersecurity, cloud operations, and related IT services to ensure scalable, secure, and business-aligned technology that enable JBS’s operations and growth. • Lead ITIL-based service management functions such as incident, change, and problem management. • Ensure robust monitoring, disaster recovery, backup, and cybersecurity measures are in place and continuously improved. • Ensure compliance with data privacy, security, and industry-specific regulations (e.g., HIPAA, GDPR, NIST). • Lead sourcing strategies and manage vendor relationships and contracts for IT and digital services to ensure aligned with compliance and organizational needs. • Monitor and mitigate IT risk across platforms, networks, and data systems. • Oversee the onboarding, retention, and professional development of top digital technology talent. Establish growth paths and learning opportunities to retain and elevate skilled professionals. • Work cross-functionally with other Expert Team Directors and to ensure efficient resource sharing and integrated solutions. • Coordinate the dissemination, advancement, and expansion of digital transformation expertise in partnership with JBS Corporate Communications Office and Business Development Center. • Oversee management and attainment of employee performance goals, ensuring clear quarterly goals are set and progress is tracked against both individual and organizational goals. • Foster an inclusive, supportive environment that prioritizes the well-being of all JBS employees. Collaborate cross-functionally to create initiatives and programs that promote employee engagement. • Measure, analyze, and report key employee utilization and engagement metrics to leadership. • As assigned, act as technical lead for digital transformation projects, ensuring successful delivery of JBS capabilities. • Build strong stakeholder relationships, acting as a trusted advisor to ensure cost-effective delivery of IT and digital services. • Define and communicate project milestones, KPIs, and SLAs; develop execution plans for technical and non-technical audiences. • Oversee disaster recovery, business continuity programs, and security compliance in partnership with cybersecurity teams. • Develop and implement IT policies, including architecture, security, standards, and service provision. • Stay current with industry trends, emerging technologies, and best practices in digital transformation and IT operations. • Develop and manage the annual budget for digital transformation and IT operations. • Optimize resource allocation and identify cost-saving opportunities without compromising quality or innovation. Qualifications: Required: • Bachelor or Master degree in Computer Science, Digital Technology, Software Engineering, Information Systems, Public Health, or a related field • Minimum 10 years of related professional experience • Minimum 5 years of leadership experience in digital transformation and IT operations, preferably in a state/federal environment • Proven experience managing multidisciplinary teams, including infrastructure, cybersecurity, and DevOps functions • Experience in client relationship management and delivering technology solutions in a government consulting environment • Expert-level knowledge of digital transformation, software development, infrastructure, cybersecurity, and emerging technologies • Knowledge of government contracting and related performance expectations • Advanced understanding of infrastructure technologies including cloud platforms (AWS, Azure), networking, virtualization, DevOps, and cybersecurity frameworks • Excellent written and verbal communication skills • Strong interpersonal and collaboration skills across all organizational levels • Ability to prioritize and manage multiple tasks and deadlines • Analytical and innovative problem-solving abilities • Demonstrated expertise managing budgets, leading projects, and delivering scalable digital solutions Preferred: Company: Established in 1985 by two women, JBS International, Inc. Founded in 1985, headquartered in Atlanta, Georgia, USA, team size 201-500 employees, currently Growth Stage. Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job

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