Director of Financial Aid Services
Inside Higher Ed, Lawrenceville, GA, United States
Job Title
Director of Financial Aid Services
Location Georgia Gwinnett College
Employment Type Regular – Full Time
Job ID 295343
Job Summary The Director of Financial Aid Services has the primary responsibility for administering the college’s Financial Aid program in compliance with federal, state, and institutional regulations. The position reports to the Vice President of Enrollment Management Services and plays a key role in fostering a positive work environment and first‑class customer service. The incumbent participates in divisional activities as a member of the Enrollment Management Services Division and demonstrates collaborative, team‑oriented skills with a commitment to student success.
Responsibilities
Provides strategic leadership for the Financial Aid Office by proactively identifying innovative and resourceful approaches to administering aid, improving processes, and serving students.
Ensures full compliance with federal, state, and institutional regulations governing financial aid programs and upholds the NASFAA Statement of Ethical Principles.
Oversees the accurate, timely, and consistent administration of all financial aid programs, ensuring dependable processing, awarding, disbursement, reconciliation, and reporting practices.
Manages institutional, federal, and state aid budgets with fiscal responsibility and transparency; monitors expenditures, forecasts aid utilization, and seeks fiscally sound strategies to maximize student support.
Leads, supervises, and develops Financial Aid staff by fostering a unified and respectful office culture and encouraging collaboration, shared accountability, continuous learning, and mutual support.
Ensures a welcoming, respectful, and student‑centered service environment by promoting approachability, clear communication, and supportive treatment for all students, families, and community members.
Uses data analysis and assessment to evaluate financial aid processes, compliance risks, student outcomes, and equity impacts; applies findings to inform decisions and pursue continuous improvement.
Acts as a dependable campus partner by collaborating with Enrollment Management, Student Accounts, Admissions, Registrar, Student Affairs, and other stakeholders.
Oversees timely and accurate communication of financial aid policies, procedures, and processes; ensures outreach and financial literacy efforts that foster awareness and responsible decision‑making among students and families. Delivers financial aid presentations in varied settings as needed.
Required Qualifications
4‑Year Bachelor's Degree in a relevant field.
8+ years of relevant experience.
5+ years of supervisory experience.
Preferred Qualifications
Graduate Degree.
Experience with Title IV regulations, state aid, and compliance.
Experience with financial aid management systems.
Experience working with graduate programs.
Experience with Ellucian Banner Student Information System (specifically setup and implementation).
NASFAA Certified Financial Aid Administrator (CFAA) or other professional credentials.
Proven leadership in a financial aid office.
Proposed Salary 71,700 – 91,400 (salary offer depends on candidate’s experience, qualifications, internal equity, budget, and guidelines)
Knowledge, Skills & Abilities
Ability to manage complex budgets.
Thorough knowledge of need analysis, verification processes, Satisfactory Academic Progress, and Return of Title IV funds (R2T4) calculations.
Experience in supervising staff, strategic planning, and fostering teamwork.
Strong interpersonal skills for counseling students/families and presenting to various groups.
Critical thinking to resolve complex aid scenarios, compliance issues, and student concerns.
Focused approach to assisting students and families in a positive, empathetic, and welcoming environment.
Equal Employment Opportunity Georgia Gwinnett College is an equal‑employment, equal‑access, and equal‑opportunity employer. We recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status, in accordance with applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503 and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75‑50). For individuals requiring disability‑related accommodations for participation in any event, contact HR.
Background Check
Background check required for positions of trust and education.
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Location Georgia Gwinnett College
Employment Type Regular – Full Time
Job ID 295343
Job Summary The Director of Financial Aid Services has the primary responsibility for administering the college’s Financial Aid program in compliance with federal, state, and institutional regulations. The position reports to the Vice President of Enrollment Management Services and plays a key role in fostering a positive work environment and first‑class customer service. The incumbent participates in divisional activities as a member of the Enrollment Management Services Division and demonstrates collaborative, team‑oriented skills with a commitment to student success.
Responsibilities
Provides strategic leadership for the Financial Aid Office by proactively identifying innovative and resourceful approaches to administering aid, improving processes, and serving students.
Ensures full compliance with federal, state, and institutional regulations governing financial aid programs and upholds the NASFAA Statement of Ethical Principles.
Oversees the accurate, timely, and consistent administration of all financial aid programs, ensuring dependable processing, awarding, disbursement, reconciliation, and reporting practices.
Manages institutional, federal, and state aid budgets with fiscal responsibility and transparency; monitors expenditures, forecasts aid utilization, and seeks fiscally sound strategies to maximize student support.
Leads, supervises, and develops Financial Aid staff by fostering a unified and respectful office culture and encouraging collaboration, shared accountability, continuous learning, and mutual support.
Ensures a welcoming, respectful, and student‑centered service environment by promoting approachability, clear communication, and supportive treatment for all students, families, and community members.
Uses data analysis and assessment to evaluate financial aid processes, compliance risks, student outcomes, and equity impacts; applies findings to inform decisions and pursue continuous improvement.
Acts as a dependable campus partner by collaborating with Enrollment Management, Student Accounts, Admissions, Registrar, Student Affairs, and other stakeholders.
Oversees timely and accurate communication of financial aid policies, procedures, and processes; ensures outreach and financial literacy efforts that foster awareness and responsible decision‑making among students and families. Delivers financial aid presentations in varied settings as needed.
Required Qualifications
4‑Year Bachelor's Degree in a relevant field.
8+ years of relevant experience.
5+ years of supervisory experience.
Preferred Qualifications
Graduate Degree.
Experience with Title IV regulations, state aid, and compliance.
Experience with financial aid management systems.
Experience working with graduate programs.
Experience with Ellucian Banner Student Information System (specifically setup and implementation).
NASFAA Certified Financial Aid Administrator (CFAA) or other professional credentials.
Proven leadership in a financial aid office.
Proposed Salary 71,700 – 91,400 (salary offer depends on candidate’s experience, qualifications, internal equity, budget, and guidelines)
Knowledge, Skills & Abilities
Ability to manage complex budgets.
Thorough knowledge of need analysis, verification processes, Satisfactory Academic Progress, and Return of Title IV funds (R2T4) calculations.
Experience in supervising staff, strategic planning, and fostering teamwork.
Strong interpersonal skills for counseling students/families and presenting to various groups.
Critical thinking to resolve complex aid scenarios, compliance issues, and student concerns.
Focused approach to assisting students and families in a positive, empathetic, and welcoming environment.
Equal Employment Opportunity Georgia Gwinnett College is an equal‑employment, equal‑access, and equal‑opportunity employer. We recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status, in accordance with applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503 and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75‑50). For individuals requiring disability‑related accommodations for participation in any event, contact HR.
Background Check
Background check required for positions of trust and education.
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