Community Association Manager
FirstService Residential, Silver Spring, MD, United States
Description
Job Overview:
As a Community Manager, you will provide leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position oversees the operation and executes the mission and vision of the Board and community. The Community Manager has oversight of all aspects related to the business and operations of the community and serves as the single point of contact to enhance communication and oversight of staff and operations. The role includes day-to-day operations, legal compliance, and overall oversight of the association and staff. Responsibilities
Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting. Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub-committees. Knowledge of all Community Governing documents. Provide recommendations on revisions. Continual process of seamless connection between the Board of Directors and committees. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. Monitor and report on the monthly financial position of the association. Provide leadership to each Board meeting in terms of agenda support and written and oral reports. Summarize meeting priorities with appropriate follow-up. Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. Confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. Assess and monitor community needs: identify opportunities for improving service delivery methods, developing new programs, and implementing improvements. Attend and participate in professional group meetings. Stay abreast of trends and innovations in community management and programming. Maintain on-site visibility throughout common areas and facilities. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy programs. Review corporation policies to ensure compliance with civil code, declaration and other governing requirements. Perform building inspections and prepare action plans for opportunities. Ensure due diligence for the protection of client funds, property and assets against foreseeable contingencies or losses. Regular attendance and punctuality. Skills & Qualifications
Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or an equivalent combination of education and experience. State-specific certifications or licenses are preferable but not required by the state. A minimum of seven years of successful community management experience or equivalent professional experience, with at least 4 years supervising staff with diverse expertise. Management experience in a small or medium-sized organization with responsibility for more than one functional department or division is preferred. Understanding of physical building management, condominium law, financial planning and law affecting property management. Valid Driver’s License and State-mandated vehicle insurance. Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent. Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may require sitting, standing, stooping, kneeling, lifting up to 25 lbs, and moving objects. May include climbing several flights of stairs. Must be able to sit and stand for extended periods and communicate effectively with clients in person and on the phone. Must have finger dexterity for typing and using a keyboard. Must be mobile to move around the office and property; may involve lengthy walks on uneven surfaces. Must be able to work extended hours, including evenings, weekends and holidays as necessary. May alternate between indoor and outdoor work with variable climate and lighting. Ability to interact with all types of individuals, stay mentally alert, be detail-oriented, and reason effectively. Ability to manage multiple assignments with interruptions and changes while remaining focused and professional. May involve environments that are stressful due to adversarial situations resulting from proper performance of duties. Hours beyond normal office hours may occur; schedule is subject to change based on business needs. What We Offer
As a full-time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, and other benefits. You will also be eligible for paid time off, holidays, and a 401(k) with company match. Occasional travel may be required to attend training and company functions. Compensation
$80,000 - $85,000 annually Disclaimer Statement
The above information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. This is not an all-inclusive job description; management reserves the right to assign or reassign duties as needed. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales
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Job Overview:
As a Community Manager, you will provide leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position oversees the operation and executes the mission and vision of the Board and community. The Community Manager has oversight of all aspects related to the business and operations of the community and serves as the single point of contact to enhance communication and oversight of staff and operations. The role includes day-to-day operations, legal compliance, and overall oversight of the association and staff. Responsibilities
Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting. Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub-committees. Knowledge of all Community Governing documents. Provide recommendations on revisions. Continual process of seamless connection between the Board of Directors and committees. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. Monitor and report on the monthly financial position of the association. Provide leadership to each Board meeting in terms of agenda support and written and oral reports. Summarize meeting priorities with appropriate follow-up. Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. Confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. Assess and monitor community needs: identify opportunities for improving service delivery methods, developing new programs, and implementing improvements. Attend and participate in professional group meetings. Stay abreast of trends and innovations in community management and programming. Maintain on-site visibility throughout common areas and facilities. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy programs. Review corporation policies to ensure compliance with civil code, declaration and other governing requirements. Perform building inspections and prepare action plans for opportunities. Ensure due diligence for the protection of client funds, property and assets against foreseeable contingencies or losses. Regular attendance and punctuality. Skills & Qualifications
Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or an equivalent combination of education and experience. State-specific certifications or licenses are preferable but not required by the state. A minimum of seven years of successful community management experience or equivalent professional experience, with at least 4 years supervising staff with diverse expertise. Management experience in a small or medium-sized organization with responsibility for more than one functional department or division is preferred. Understanding of physical building management, condominium law, financial planning and law affecting property management. Valid Driver’s License and State-mandated vehicle insurance. Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent. Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may require sitting, standing, stooping, kneeling, lifting up to 25 lbs, and moving objects. May include climbing several flights of stairs. Must be able to sit and stand for extended periods and communicate effectively with clients in person and on the phone. Must have finger dexterity for typing and using a keyboard. Must be mobile to move around the office and property; may involve lengthy walks on uneven surfaces. Must be able to work extended hours, including evenings, weekends and holidays as necessary. May alternate between indoor and outdoor work with variable climate and lighting. Ability to interact with all types of individuals, stay mentally alert, be detail-oriented, and reason effectively. Ability to manage multiple assignments with interruptions and changes while remaining focused and professional. May involve environments that are stressful due to adversarial situations resulting from proper performance of duties. Hours beyond normal office hours may occur; schedule is subject to change based on business needs. What We Offer
As a full-time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, and other benefits. You will also be eligible for paid time off, holidays, and a 401(k) with company match. Occasional travel may be required to attend training and company functions. Compensation
$80,000 - $85,000 annually Disclaimer Statement
The above information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. This is not an all-inclusive job description; management reserves the right to assign or reassign duties as needed. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales
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