Professional Services Salesforce Administrator
NaSPA, Inc., Scottsdale, AZ, United States
Certinia PSA Administration
Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Manage user access, security roles, and audit compliance.
Salesforce System Management & Development
Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
Partner with cross‑functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
Optimization & Support
Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
Support UAT and change management activities for new features and processes.
Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
Document configurations, SOPs, and best practices to support scaling and knowledge transfer.
What You Bring Required Skills / Experience
3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
1+ years experience building flows, automation, and customizations within Salesforce.
Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non‑technical personnel.
Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
Excellent communication, stakeholder management, and problem‑solving skills.
Comfortable working independently and in a fast‑paced, cross‑functional environment.
Preferred Skills / Experience
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Prior Experience with Git or GitHub.
Prior experience with Certinia or similar PSA tool.
Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Benefits that Benefit You
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits Listed Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Equal Opportunity Employer Statement We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Manage user access, security roles, and audit compliance.
Salesforce System Management & Development
Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
Partner with cross‑functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
Optimization & Support
Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
Support UAT and change management activities for new features and processes.
Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
Document configurations, SOPs, and best practices to support scaling and knowledge transfer.
What You Bring Required Skills / Experience
3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
1+ years experience building flows, automation, and customizations within Salesforce.
Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non‑technical personnel.
Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
Excellent communication, stakeholder management, and problem‑solving skills.
Comfortable working independently and in a fast‑paced, cross‑functional environment.
Preferred Skills / Experience
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Prior Experience with Git or GitHub.
Prior experience with Certinia or similar PSA tool.
Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Benefits that Benefit You
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits Listed Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Equal Opportunity Employer Statement We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr