Account Manager, Starlink Strategic Connectivity
SPACE EXPLORATION TECHNOLOGIES CORP, Bastrop, TX, United States
Account Manager, Starlink Strategic Connectivity
Bastrop, TX
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Account Manager Responsibilities
Act as the primary point of contact for a portfolio of Strategic Connectivity accounts, building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long‑term retention/growth of the relationship, including social and humanitarian impact. In particular, this role is focused on:
Delivering impeccable customer service at scale to underserved communities
Developing engagement strategy and content for underserved communities that enables continuous growth and self‑support
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas
Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies
Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity
Basic Qualifications
3+ years of consulting, project management, or strategic planning experience
2+ years in an external‑facing role managing vendors, commercial or government contracts, or business/enterprise customers
Preferred Qualifications
Demonstrated leadership in negotiations
Demonstrated ability to project manage multiple new products or programs from ideation to full‑scale implementation
Proven track record of defining and managing complex projects independently, with executive‑level oversight
Experience interpreting, negotiating, and influencing technical requirements in high‑stakes environments
Experience managing multiple large‑scale projects and delivering under tight time, resource, and geopolitical constraints
Excellent problem‑solving and investigative skills, with a history of uncovering root causes and driving systemic improvements
Outstanding written and verbal communication skills, including crafting executive‑level presentations, impact reports, and narrative‑driven content
Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts
Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks
Additional Requirements
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. §1157, or (iv) Asylee under 8 U.S.C. §1158, or be eligible to obtain the required authorizations from the U.S. Department of State
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Account Manager Responsibilities
Act as the primary point of contact for a portfolio of Strategic Connectivity accounts, building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long‑term retention/growth of the relationship, including social and humanitarian impact. In particular, this role is focused on:
Delivering impeccable customer service at scale to underserved communities
Developing engagement strategy and content for underserved communities that enables continuous growth and self‑support
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas
Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies
Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity
Basic Qualifications
3+ years of consulting, project management, or strategic planning experience
2+ years in an external‑facing role managing vendors, commercial or government contracts, or business/enterprise customers
Preferred Qualifications
Demonstrated leadership in negotiations
Demonstrated ability to project manage multiple new products or programs from ideation to full‑scale implementation
Proven track record of defining and managing complex projects independently, with executive‑level oversight
Experience interpreting, negotiating, and influencing technical requirements in high‑stakes environments
Experience managing multiple large‑scale projects and delivering under tight time, resource, and geopolitical constraints
Excellent problem‑solving and investigative skills, with a history of uncovering root causes and driving systemic improvements
Outstanding written and verbal communication skills, including crafting executive‑level presentations, impact reports, and narrative‑driven content
Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts
Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks
Additional Requirements
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. §1157, or (iv) Asylee under 8 U.S.C. §1158, or be eligible to obtain the required authorizations from the U.S. Department of State
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
#J-18808-Ljbffr