Mortgage Sales Manager
JSC Federal Credit Union, Webster, TX, United States
It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*
**Position Summary**The Mortgage Sales Manager leads, coaches, and develops a team of Mortgage Loan Officers (MLOs) to drive production, strengthen member relationships, and execute mortgage lending strategies. This role serves as a key liaison between sales and operations, partnering with processing, underwriting, and servicing teams to optimize workflows, improve pipeline conversion, and enhance the overall member experience. The manager is responsible for fostering a high-performing, results-driven sales culture that expands mortgage market share while ensuring compliance and operational excellence. Additionally, this position maintains an individual pipeline of mortgage loans and meets established production, quality, and performance goals.**Principle Duties and Responsibilities*** Willingness and ability to exhibit Wellby Core Values every day.* Works with purpose and is driven to provide the best team member experience.* Lead and manage the Mortgage Loan Officer (MLO) team, overseeing daily performance, pipelines, and productivity to achieve individual and organizational goals.* Meet with prospective and current members to analyze credit and financial data, present appropriate loan products and rates, and collect required documentation to fulfill loan requirements.* Recruit, onboard, coach, and develop MLOs in sales techniques, mortgage structuring, relationship building, and market knowledge to drive production and accountability.* Analyze market trends, member demographics, and business opportunities to inform sales strategy and team focus.* Support MLOs in developing and maintaining relationships with referral partners, community contacts, and industry professionals to expand market presence.* Collaborate with processing, underwriting, and servicing teams to optimize workflows, improve efficiency, and enhance loan production.* Ensure loan applications meet internal and investor guidelines; assist MLOs with structuring, prequalification, and pipeline optimization.* Maintain compliance with all regulatory requirements, documentation standards, and high-quality member communication throughout the mortgage process.* Address escalations and operational issues promptly, balancing member needs with compliance and risk considerations.* Monitor and evaluate key performance metrics, including pipeline conversion, loan mix, days to close, production per MLO, and member satisfaction.* Maintain in-depth knowledge of regulatory requirements (e.g., BSA, CIP, USA Patriot Act, OFAC, Fair Lending, HMDA, TRID, ATR/QM, Reg Z, FCRA, HOEPA, HPM, RESPA) and ensure alignment with team practices.* Performs other related duties as assigned.**Knowledge, Skills, and Abilities (KSA)*** Knowledge of Wellby’s organizational functions and general operating policies and procedures.* Knowledge of general office practices and procedures, business English, spelling, and punctuation.* Knowledge of personal computers, utilizing Microsoft Office Suite and other software.* Knowledge of secondary market mortgage loan sales and related activities.* Knowledge of mortgage compliance and regulatory requirements.* Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.* Skill in evaluating and improving operational processes and workflows.* Skill in conducting constructive performance and development discussions with leadership to support business objectives.* Ability to apply mortgage quantitative analysis and portfolio management techniques.* Ability to collaborate effectively across departments and functions to achieve strategic goals.* Ability to thrive in a fast-paced, team-oriented environment while delivering exceptional member service.* Ability to communicate clearly and concisely, orally and in writing.* Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.* Ability to coordinate several concurrent activities simultaneously.* Ability to exercise independent judgment.**Supervisory Responsibilities**The team member has supervisory responsibilities
**Complexity & Scope of Work*** The team member follows Wellby’s policies and procedures, Team member Handbook, and federal and state laws and regulations in accomplishing assignments* The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.* The team member performs routine and generally related tasks without supervisory direction.* Tasks may occasionally have to be coordinated, integrated, and/or prioritized.* Courses of action are determined by established procedures and/or their leader.* The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.* The team member uses independent judgment in making decisions.**Physical Demands & Work Environment*** The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.* To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.* The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.* The ability to observe details at close range (within a few feet of the observer).* Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.* The noise level in the work environment is usually moderate.* Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.**Minimum Qualifications*** High School Diploma required.* Bachelor’s degree in Business or equivalent of four (4) years of credit union mortgage experience preferred.* Minimum of five (5) years of mortgage sales experience, including at least two (2) years of credit union management experience required.* Experience working with Mortgage Loan Officers and branch management is required.* Experience with Loan Origination Systems (LOS), including system integration knowledge, required.* Valid Texas driver’s license, or ability to obtain one within 30 days of hire.* Bondable**For All Candidates**This is a **Full-Time, Salary (exempt)** role.Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.**Disclaimer**The statements herein are #J-18808-Ljbffr
**Position Summary**The Mortgage Sales Manager leads, coaches, and develops a team of Mortgage Loan Officers (MLOs) to drive production, strengthen member relationships, and execute mortgage lending strategies. This role serves as a key liaison between sales and operations, partnering with processing, underwriting, and servicing teams to optimize workflows, improve pipeline conversion, and enhance the overall member experience. The manager is responsible for fostering a high-performing, results-driven sales culture that expands mortgage market share while ensuring compliance and operational excellence. Additionally, this position maintains an individual pipeline of mortgage loans and meets established production, quality, and performance goals.**Principle Duties and Responsibilities*** Willingness and ability to exhibit Wellby Core Values every day.* Works with purpose and is driven to provide the best team member experience.* Lead and manage the Mortgage Loan Officer (MLO) team, overseeing daily performance, pipelines, and productivity to achieve individual and organizational goals.* Meet with prospective and current members to analyze credit and financial data, present appropriate loan products and rates, and collect required documentation to fulfill loan requirements.* Recruit, onboard, coach, and develop MLOs in sales techniques, mortgage structuring, relationship building, and market knowledge to drive production and accountability.* Analyze market trends, member demographics, and business opportunities to inform sales strategy and team focus.* Support MLOs in developing and maintaining relationships with referral partners, community contacts, and industry professionals to expand market presence.* Collaborate with processing, underwriting, and servicing teams to optimize workflows, improve efficiency, and enhance loan production.* Ensure loan applications meet internal and investor guidelines; assist MLOs with structuring, prequalification, and pipeline optimization.* Maintain compliance with all regulatory requirements, documentation standards, and high-quality member communication throughout the mortgage process.* Address escalations and operational issues promptly, balancing member needs with compliance and risk considerations.* Monitor and evaluate key performance metrics, including pipeline conversion, loan mix, days to close, production per MLO, and member satisfaction.* Maintain in-depth knowledge of regulatory requirements (e.g., BSA, CIP, USA Patriot Act, OFAC, Fair Lending, HMDA, TRID, ATR/QM, Reg Z, FCRA, HOEPA, HPM, RESPA) and ensure alignment with team practices.* Performs other related duties as assigned.**Knowledge, Skills, and Abilities (KSA)*** Knowledge of Wellby’s organizational functions and general operating policies and procedures.* Knowledge of general office practices and procedures, business English, spelling, and punctuation.* Knowledge of personal computers, utilizing Microsoft Office Suite and other software.* Knowledge of secondary market mortgage loan sales and related activities.* Knowledge of mortgage compliance and regulatory requirements.* Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.* Skill in evaluating and improving operational processes and workflows.* Skill in conducting constructive performance and development discussions with leadership to support business objectives.* Ability to apply mortgage quantitative analysis and portfolio management techniques.* Ability to collaborate effectively across departments and functions to achieve strategic goals.* Ability to thrive in a fast-paced, team-oriented environment while delivering exceptional member service.* Ability to communicate clearly and concisely, orally and in writing.* Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.* Ability to coordinate several concurrent activities simultaneously.* Ability to exercise independent judgment.**Supervisory Responsibilities**The team member has supervisory responsibilities
**Complexity & Scope of Work*** The team member follows Wellby’s policies and procedures, Team member Handbook, and federal and state laws and regulations in accomplishing assignments* The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.* The team member performs routine and generally related tasks without supervisory direction.* Tasks may occasionally have to be coordinated, integrated, and/or prioritized.* Courses of action are determined by established procedures and/or their leader.* The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.* The team member uses independent judgment in making decisions.**Physical Demands & Work Environment*** The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.* To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.* The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.* The ability to observe details at close range (within a few feet of the observer).* Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.* The noise level in the work environment is usually moderate.* Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.**Minimum Qualifications*** High School Diploma required.* Bachelor’s degree in Business or equivalent of four (4) years of credit union mortgage experience preferred.* Minimum of five (5) years of mortgage sales experience, including at least two (2) years of credit union management experience required.* Experience working with Mortgage Loan Officers and branch management is required.* Experience with Loan Origination Systems (LOS), including system integration knowledge, required.* Valid Texas driver’s license, or ability to obtain one within 30 days of hire.* Bondable**For All Candidates**This is a **Full-Time, Salary (exempt)** role.Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.**Disclaimer**The statements herein are #J-18808-Ljbffr