Federal ITSM Analyst — Service Performance & Improvement

A leading consulting firm is seeking an experienced IT Service Management Analyst to support operations at Dahlgren Naval Base. The ideal candidate will have a Secret Clearance and at least three years of experience with ITSM processes using ITIL and Scrum frameworks. Responsibilities include generating documentation, monitoring ITSM practices, and collaborating with Service Owners to enhance services and define quality metrics. This role focuses on optimizing the IT experience for stakeholders. #J-18808-Ljbffr