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Regional Director of Retail

Ignite Credit Union, Battle Creek, MI, United States


We’re looking for a high-impact Regional Director of Retail to lead multiple branch locations, develop top-performing leaders, and drive measurable growth across the region.

This is a strategic leadership role for someone who thrives on owning performance, scaling teams, and influencing results at a regional level. You’ll work closely with executive leadership to execute strategy, elevate branch performance, and expand membership and lending growth.

What You’ll Own

Regional Performance:

Drive sales, lending, and membership growth across multiple branches

Leadership Development:

Coach and develop Branch Managers to elevate performance and leadership capability

Operational Excellence:

Ensure compliance, efficiency, and consistency across all locations

Growth Strategy:

Identify market opportunities and execute plans to expand reach and impact

Community Presence:

Strengthen brand visibility through local engagement and partnerships

What You Bring

3–5+ years in retail banking or credit union leadership

3+ years leading multiple branches or regional teams

Proven success in driving sales, lending, and membership growth

Strong ability to coach leaders and build high-performing teams

Deep understanding of branch operations, compliance, and KPIs

Strategic mindset with the ability to turn data into action

What Success Looks Like

Consistent achievement of regional growth and performance goals

Strong pipeline of developed, high-performing Branch Managers

High member satisfaction and service consistency across locations

Operational excellence and audit/compliance strength

Benefits Offered

Bi-weekly 401(k) Match and Profit Sharing

Education reimbursement

Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.

Full Medical, Dental, Vision, and Prescription Insurance coverage

Health Savings Account with bi-weekly Employer Contributions

Employer Paid Life Insurance

Employer-paid Short and Long Term Disability coverage

Pet Insurance

Health Advocacy Support

Generous Paid Time Off

12 Paid Holidays

Employee Assistance Programs

Monthly commissions and incentives

Employee Appreciation Events

Community Volunteering Opportunities

Performance and Discretionary Bonuses

Employee Discount Program for travel, shopping, restaurants, etc.

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