Keystone Pacific Property Management is hiring: Community Association Manager in

Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Managers to join our amazing team in our regional office in Carlsbad. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development. Please continue reading below to learn more!

Summary: Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.

What We Offer:

• Competitive salary
• Hybrid and flexible working arrangements
• Work-life balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for continued education
• Cell phone stipend
• Mileage reimbursement
• Medical (HMO and PPO), dental, and vision
• Flexible spending account
• Pet insurance
• Pre-paid legal
• Employer paid basic life/AD&D insurance
• Voluntary life and short-term disability insurance
• Free employee assistance program
• 401(k) retirement plan with company match
• Financial and health/wellness education
• Paid time off (PTO)
• 12 paid holidays (floating holiday/half days/early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manages and runs monthly, bimonthly, quarterly, and annual board meetings.
• Works extensively with the board of directors, vendors, contractors, and homeowners within the various communities.
• Meets with associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Responsible for client satisfaction and account retention.
• Practices and adheres to Keystone's core values, mission, and vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid driver's license and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Must be able to attend and participate in night meetings.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follows up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possess strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor's degree preferred.
• High school diploma or GED required.

Work Environment:

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a background and MVR check.