Housing Specialist
Quadel Consulting & Training, Miami, FL, United States
Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status or any other protected status under applicable law.
Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening and verification of credentials.
This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
This role manages the full lifecycle of HCV program transactions, including:
Processing applications and determining eligibility for standard and special HCV programs
Conducting annual and interim re-certifications, including income verification and rent calculations
Managing moves, portability, rent increases, rent reasonableness, and tenancy approvals
Preparing and administering HAP contracts
Supporting informal reviews, hearings, and terminations
Verifying family composition, income, assets, citizenship, and eligibility documentation
Performing accurate and timely calculations for tenant rent, HAP payments, deductions, and utility allowances
Maintaining secure and complete participant files while protecting all personally identifiable information (PII)
Entering and tracking data in program systems and preparing required reports
You will plan and prioritize your workload to meet productivity and accuracy standards while coordinating closely with supervisors, managers, inspectors, and other team members.
Customer Service & Professional Judgment HCV Specialists serve as a primary point of contact for program participants, property owners, applicants, and the general public. This role requires professionalism, sound judgment, and the ability to navigate complex or sensitive situations while maintaining compliance, fairness, and nondiscrimination.
What Success Looks Like in This Role A successful HCV Specialist:
Works efficiently while maintaining a high degree of accuracy
Communicates clearly and professionally, both verbally and in writing
Handles multiple transactions and deadlines with strong organizational skills
Applies regulations consistently while treating all participants with respect
Maintains confidentiality and ethical standards at all times
Continuously builds knowledge as HUD guidance and program requirements evolve
Required Qualifications
High School Diploma or GED
Minimum of two years of experience in customer service or public-facing work
Strong computer skills and proficiency with data entry and documentation
Excellent math, analytical, and organizational skills
Ability to obtain HCV Specialist certification within one year of hire
Preferred Qualifications
Experience with Housing Choice Voucher or other housing assistance programs
Background in accounting, mortgage processing, or transaction-based environments
College coursework or technical/business education
Core Competencies
Attention to detail and quality
Problem-solving and critical thinking
Customer service and professionalism
Written and verbal communication
Team collaboration and adaptability
Ethics, dependability, and accountability
Work Environment & Physical Requirements
Office-based position with frequent computer and telephone use
Primarily sedentary with occasional standing, walking, and light lifting
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Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening and verification of credentials.
This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
This role manages the full lifecycle of HCV program transactions, including:
Processing applications and determining eligibility for standard and special HCV programs
Conducting annual and interim re-certifications, including income verification and rent calculations
Managing moves, portability, rent increases, rent reasonableness, and tenancy approvals
Preparing and administering HAP contracts
Supporting informal reviews, hearings, and terminations
Verifying family composition, income, assets, citizenship, and eligibility documentation
Performing accurate and timely calculations for tenant rent, HAP payments, deductions, and utility allowances
Maintaining secure and complete participant files while protecting all personally identifiable information (PII)
Entering and tracking data in program systems and preparing required reports
You will plan and prioritize your workload to meet productivity and accuracy standards while coordinating closely with supervisors, managers, inspectors, and other team members.
Customer Service & Professional Judgment HCV Specialists serve as a primary point of contact for program participants, property owners, applicants, and the general public. This role requires professionalism, sound judgment, and the ability to navigate complex or sensitive situations while maintaining compliance, fairness, and nondiscrimination.
What Success Looks Like in This Role A successful HCV Specialist:
Works efficiently while maintaining a high degree of accuracy
Communicates clearly and professionally, both verbally and in writing
Handles multiple transactions and deadlines with strong organizational skills
Applies regulations consistently while treating all participants with respect
Maintains confidentiality and ethical standards at all times
Continuously builds knowledge as HUD guidance and program requirements evolve
Required Qualifications
High School Diploma or GED
Minimum of two years of experience in customer service or public-facing work
Strong computer skills and proficiency with data entry and documentation
Excellent math, analytical, and organizational skills
Ability to obtain HCV Specialist certification within one year of hire
Preferred Qualifications
Experience with Housing Choice Voucher or other housing assistance programs
Background in accounting, mortgage processing, or transaction-based environments
College coursework or technical/business education
Core Competencies
Attention to detail and quality
Problem-solving and critical thinking
Customer service and professionalism
Written and verbal communication
Team collaboration and adaptability
Ethics, dependability, and accountability
Work Environment & Physical Requirements
Office-based position with frequent computer and telephone use
Primarily sedentary with occasional standing, walking, and light lifting
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