Closing Key Holder

Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in a courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere which makes members feel welcome Facilitate all member requests or forward to a manager Maintain a professional disposition at all times Sell retail products Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Opening and closing duties Meetings: Monthly or Weekly Department Meetings, Employee Training Meetings

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