Customer Account Specialist
TRC Talent Solutions, Fort Mill, SC, United States
International Company located south of Charlotte is adding a Customer Account Specialist to their team. You will be responsible for providing all aspects of customer service from assisting customers via phone or email, to order entry and management in SAP. Salary up to $60K plus bonus.
Responsibilities
Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
Process and audit orders for accuracy from customers
Process credits / returns
Support in resolving shipment issues that may occur with the warehouse and channel partners.
Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
Assist customers in the selection of products.
Utilize CRM (SalesForce) and any other customer support software that track and measure sales activities.
Work in conjunction with Marketing to provide support with sales and marketing programs.
Collaborate with internal departments to provide excellent customer experience
Requirements
Three plus years in a customer support role
SAP preferred
Microsoft Office
Great communication skills both written and verbal
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service
Industries
Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Paid maternity leave
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Responsibilities
Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
Process and audit orders for accuracy from customers
Process credits / returns
Support in resolving shipment issues that may occur with the warehouse and channel partners.
Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
Assist customers in the selection of products.
Utilize CRM (SalesForce) and any other customer support software that track and measure sales activities.
Work in conjunction with Marketing to provide support with sales and marketing programs.
Collaborate with internal departments to provide excellent customer experience
Requirements
Three plus years in a customer support role
SAP preferred
Microsoft Office
Great communication skills both written and verbal
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service
Industries
Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Paid maternity leave
#J-18808-Ljbffr