eSales Agent - Ron Craft Chevrolet Cadillac
Sonic Automotive, Baytown, TX, United States
eSales Agent - Ron Craft Chevrolet Cadillac in Baytown, TX at Sonic Automotive
Location:
4114 Interstate 10 Baytown, TX 77521
Job Type:
Sales
Experience:
Associate
About At Ron Craft Chevrolet/Cadillac, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly):
Annual Range: $30K-90K depending on performance
Job Description Job Summary:
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Duties and Responsibilities:
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Requirements:
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
Schedule
FULL TIME
Sundays Off
Saturday Availability required
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr
4114 Interstate 10 Baytown, TX 77521
Job Type:
Sales
Experience:
Associate
About At Ron Craft Chevrolet/Cadillac, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly):
Annual Range: $30K-90K depending on performance
Job Description Job Summary:
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Duties and Responsibilities:
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Requirements:
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
Schedule
FULL TIME
Sundays Off
Saturday Availability required
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr