Call Center Customer Solutions Sales Rep - $18 per Hour Plus Commission & Incent
Spectrum, Austin, TX, United States
Call Center Customer Solutions Sales Rep - $18 per Hour Plus Commission & Incentive
Join to apply for the
Call Center Customer Solutions Sales Rep - $18 per Hour Plus Commission & Incentive
role at
Spectrum . This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Compensation includes starting pay of $18/hour plus incentives, with potential to earn an annual salary over $70,000 for top performers. Spectrum offers free and discounted services (internet, TV, mobile) as part of the benefits package. Position overview: As a Client Solutions Representative, you will retain valued customers and upsell Spectrum services. You will play a key role in enhancing customer satisfaction and driving revenue growth, directly impacting company success and customer loyalty. Responsibilities
Actively support efforts to simplify and enhance the customer experience while maintaining professionalism and courtesy. Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers. Respond promptly to inbound calls, handle billing inquiries, pricing questions, and service complaints, and meet call handling metrics. Process orders within the billing system for retained accounts, new sales, and account lookups. Explain products and services clearly, with an understanding of competitors, to retain and upsell to customers. Working Conditions
Normal office environment Required Qualifications
High school diploma or equivalent 6 months of customer service or phone sales experience Knowledge of cable communications products: TV, internet, and telephone Strong English communication skills Flexibility for variable hours, including weekends and holidays Adaptability and problem-solving in dynamic environments Preferred Qualifications
1+ years of call center experience Grow your career at Spectrum. Spectrum is an Equal Opportunity Employer, including for applicants with disabilities and veterans. An applicant’s criminal history, if any, may be considered in accordance with applicable laws.
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Join to apply for the
Call Center Customer Solutions Sales Rep - $18 per Hour Plus Commission & Incentive
role at
Spectrum . This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Compensation includes starting pay of $18/hour plus incentives, with potential to earn an annual salary over $70,000 for top performers. Spectrum offers free and discounted services (internet, TV, mobile) as part of the benefits package. Position overview: As a Client Solutions Representative, you will retain valued customers and upsell Spectrum services. You will play a key role in enhancing customer satisfaction and driving revenue growth, directly impacting company success and customer loyalty. Responsibilities
Actively support efforts to simplify and enhance the customer experience while maintaining professionalism and courtesy. Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers. Respond promptly to inbound calls, handle billing inquiries, pricing questions, and service complaints, and meet call handling metrics. Process orders within the billing system for retained accounts, new sales, and account lookups. Explain products and services clearly, with an understanding of competitors, to retain and upsell to customers. Working Conditions
Normal office environment Required Qualifications
High school diploma or equivalent 6 months of customer service or phone sales experience Knowledge of cable communications products: TV, internet, and telephone Strong English communication skills Flexibility for variable hours, including weekends and holidays Adaptability and problem-solving in dynamic environments Preferred Qualifications
1+ years of call center experience Grow your career at Spectrum. Spectrum is an Equal Opportunity Employer, including for applicants with disabilities and veterans. An applicant’s criminal history, if any, may be considered in accordance with applicable laws.
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